Title: Patient Portering Supervisor
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.
Job Summary
Now, if you were to come on board as our Patient Portering Supervisor, we would ask you to do the following for us:
- Overseeing the daily operations of patient transport and managing unionized associates.
- Collaborating effectively with clinical departments, supervisors, and team members.
- Develop and ensure adherence of appropriate policies, procedures, job routines by the associates to meet the needs of the site and conduct associate trainings as needed.
- Regularly liaising with end users to address procedural and urgent needs, ensuring smooth patient flow.
- Ensure assigned staff have reported to work and clocked in properly; document late or absent employees.
- Document call offs, and replace for any shift and coordinate assigned staff breaks.
- Prepare and distribute assignment sheets to staff and review priorities. Communicate additions or changes to the assignment sheets as they arise throughout the shift.
- Creation of all necessary shift reports, including maintenance deficiency requests for immediate or scheduled consideration
- Advocate and ensure strict adherence to the infection control process and instruct/advise accordingly
- Lead and support patient transport associates to achieve KPIs.
- Assisting in the development and implementation of improvement plans.
- Utilize specific software effectively for the production & utilization of all relevant reports
- Assisting with the development of best practices for portering services.
- Available to work flexible hours to meet hospital’s needs.
- Other duties as assigned.
Think you have what it takes to be our Patient Portering Supervisor? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- At least two (2) years of Supervisory experience in related field.
- Experience working in Healthcare and/or acute care environment.
- Previous experience working in a unionized environment is preferred.
- Proficiency in MS Office and familiarity with software programs related to Portering and EVS management.
- Working knowledge of all Infection Control, Standard Precautions and Health & Safety procedures.
- Excellent problem-solving and analytical skills, both individually and in group settings.
- Ability to thrive in a fast-paced environment.
- Strong written and verbal communication skills.
- Exceptional administrative and organizational abilities, with a talent for prioritization.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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Food Service, Hospitality
