Title: Training Coordinator, Housekeeping and Portering
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
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Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.
Job Summary
We are seeking a dedicated and experienced Housekeeping and Portering Trainer to lead the development and delivery of hands-on technical training programs for our Environmental Services team. This role is critical in ensuring high standards of cleanliness, safety, and service quality across our facilities. The ideal candidate will be passionate about mentoring staff, promoting best practices, and fostering a culture of continuous improvement
Now, if you were to come on board as our Training Specialist, we’d ask you to do the following for us:
- Training Delivery:
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- Conduct hands-on training sessions for housekeeping and portering staff, focusing on technical skills, equipment usage, and cleaning protocols.
- Develop and update training materials, SOPs, and visual aids to support learning.
- Facilitate onboarding for new hires and refresher training for existing staff.
- Quality Assurance:
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- Monitor and evaluate staff performance to ensure adherence to quality standards.
- Perform regular audits and inspections to identify training needs and areas for improvement.
- Collaborate with supervisors to implement corrective actions and improvement plans.
- Safety & Compliance:
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- Train staff in workplace safety, infection prevention, and proper handling of chemicals and equipment.
- Ensure compliance with health and safety regulations, WHMIS, and internal policies.
- Promote a safety-first culture through ongoing education and awareness initiatives.
- Program Development:
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- Design and implement in conjunction with our QA Manager competency-based training programs tailored to various roles and experience levels.
- Stay current with industry trends, technologies, and best practices in environmental services.
- Provide feedback and recommendations to leadership on training effectiveness and operational improvements.
Qualifications:
- Minimum 1-3 years of experience in housekeeping, portering, or environmental services, with at least 1 year in a training or supervisory role.
- Strong knowledge of cleaning techniques, equipment, and safety protocols.
- Excellent communication, coaching, and interpersonal skills.
- Ability to work with different personalities and learning styles
- Ability to teach, coach and mentor associates on cleaning processes
- Strong analytical skills
- Ability to develop engaging training content and deliver it effectively to diverse audiences.
- Certification in WHMIS, Health & Safety, or related areas is an asset.
- Experience in healthcare, hospitality, or institutional settings preferred.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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