Title:  Fitness Centre Program Coordinator, PT, Shell Active Living Centre, Calgary

Job Summary

How you will make an impact:
You will be responsible for providing essential office administrative support in the facility through strong communication and problem-solving skills.

As a Facility Coordinator, you will:

• Review and approve move requests based on input from the Services Manager
• Space planning updates in management software
• Coordinate with admins/floor about space usage, including verification of space availability/capacity against occupancy audits, anchored/mobile desk ratios, etc.
• Ensure move forms are complete, provide necessary process documents to clients, and provide post-move support "concierge" services
• Assist with Quarterly Occupancy Audits by conducting floor plan and Who’s Who reviews and verifications, feeding into space utilization planning and allocations
• Track and report on monthly move activity and move churn as well as other reporting as required
• Investigate, confirm, and follow up for reactive request details with clients as required, including:
• Coordinate furniture change/reconfigures, verification of furniture inventory, source furniture options from active surplus, request drawings as required and coordinate or follow-up with vendors
• Work directly with requestor for project changes, with input /support as needed from Services Manager
• Assist with monitoring and managing emails in Helpdesk functional email account - general inquiries, request follow-up, issue resolution, office move-related inquiries/issues, etc. which includes assisting floor focals with documentation / process questions
• Monitor space, assign, and coordinate mobile/anchored workstations (work with managers on floor to maintain appropriate ratios)

About you:

• Degree / Certification and minimum 3-5 years’ work experience in Facilities/Office Services is preferred
• Strong computer & Microsoft Office skills
• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Self-motivated, strong work ethic and initiative for quality and superior customer service
• Able to work successfully in a fast-paced environment under tight deadlines
• Readily adaptable to changing work priorities