Title: Hospitality Manager
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.
Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.
Job Summary
The Hospitality Manager will be responsible for the management of events, catering and the concierge program of a leading consulting and technology company located in Calgary, AB. The Hospitality Manager will provide Workplace support and solutions to professionals within an 18,000 square foot technology focused office, and will directly supervise 5-8 concierge associates across four locations in Western Canada.
If you were to come on board as a Hospitality Manager, we’d ask you to do the following for us:
- Provide engaging and anticipative service to all office employees, executives, and visitors.
- Lead a team and manage all HR functions, support, payroll and associate development plans
- Perform administrative tasks and provide guidance to team in completion, including time-off and daily coverage schedules
- Coordinate day-ahead team reviews and daily activities to ensure timely, accurate completion of tasks
- Inspire, motivate, and engage staff to prioritize excellent customer service and hospitality above all else
- Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience
- Collaborate with internal partners on the entire meeting/event lifecycle including critical paths, resource allocation, sourcing of specific products, assignment of responsibilities, management of logistics
- Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office and external meetings and events
- Support and carry out security, fire, health, and safety guidelines as required
- Coordinate with 3rd party vendors relating to systems, maintenance, etc.
- Assist with room set ups and AV support
- Light housekeeping and other duties as required
Think you have what it takes to be our Hospitality Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels. Preference given to those with events/catering experience
- At least 3 years in a supervisory or management role
- Excellent written and verbal communication skills
- Strong relationship building, analytical and adaptability skills
- Strong technical skills and ability to learn and operate internal and external systems.
- Ability to manage competing priorities and meet frequent deadlines.
- Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.) Proficiency in event Management or Rooms Booking Software is a bonus
- Resourceful learner with an improvement mindset and strong problem-solving abilities
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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Payroll, Food Service, Housekeeping, Finance, Hospitality
