Title: Manager of Food and Support Services - Food and Environmental Services
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.
Job Summary
Location: Eastern Health, Clarenville, NL
This is a Full time, permanent role.
If you were to come on board as one of our Manager of Food and Support Services, we’d ask you to do the following for us:
- Manage the staff and day to day operation to ensure all contractual service levels are met and maintained in all areas including administration, staffing/scheduling, client/customer relations, production and knowledge of healthcare systems for all aspects of the Food, Housekeeping, and Laundry.
- Complete all financial reporting including payroll, period summaries and sales reports in a timely and accurate manner
- Human Resource and Labour Relations management including complete administrative and personnel files, collective agreement, hiring, training and discipline
- Maintain appropriate budgetary, cost and inventory controls
- Develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery; working with the Recreation department, to develop and assist in the implementation of special events; facilitating ongoing communication with all stakeholders in the site including administration, nursing, residents and their families
- Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits
- Assist with menu management, food cost controls and production including monitoring and evaluating meals and service to ensure established standards are maintained for both quality and quantity of all meals and snacks
- Implement and control a Food Safety Plan as well as HACCP, WHMIS, and all Workplace regulations for a safe work place
Think you have what it takes to be our Manager of Support Services? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
- Minimum two years previous Management experience or equivalent supervisory role in a long term healthcare setting or hospitality environment.
- Excellent leadership ability and customer service skills
- Excellent verbal and written communication skills
- Proficient with MS Office applications including Word, Excel and Power Point
- Willingness and desire to complete the CSNM designation ( Education reimbursement could be included in the compensation plan)
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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