Title:  Catering Manager

Job Summary

Now, if you were to come on board as our Catering Manager, we’d ask you to do the following for us:

• Lead and support the Operations team on day of events
• Work collaboratively on menu planning with clients and Executive Chef, and identify revenue generating opportunities
• Assist in production, hiring, employee training, staff scheduling, associate supervising, as well as addressing and resolving employee relations issues
• Develop team and provide performance improvement programs
• Full cycle sales including but not limited to qualifying leads, site visits, negotiating contracts
• Meet and greet clients, schedule and conduct tastings, promote our services and answers client inquiries
• Prepare quotes, contracts and letters, as well as organize all other arrangements as they relate to corporate and social events
• Reply to emails regarding bookings in a timely manner
• Consult with clients to discover creative solutions to recognize their vision and objective for each event
• Schedule and coordinate meetings and appointments with clients
• Work with customer throughout the contract process and be available to solve problems and/or suggest alternatives to previous arrangements
• Develop leads, secure re-bookings and assist with promotion efforts
• Actively participate in weekly revenue meeting as well as prepare and present weekly and monthly sales reports
• Recognize opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events
• Effectively manage client relationships and multitask in a fast paced, high volume environment
• Participate in the development of marketing materials such as quarterly newsletters and social media content as well as attend relevant trade shows and industry events to promote the venue
• Develop and maintain complete knowledge of the operations, policies and procedures for Gourmet Cuisine
• Access and input data into a computer system to generate account history reports.
• Create and maintain sales department files in an orderly manner, and ensure and maintain confidentially of all sensitive communication and materials
• Develop relationships with meeting and event planners and follow up to ensure they are informed of new promotions
• Develop relationships with funeral homes to promote memorial business
• Participate in reviewing competitors’ pricing, websites, etc.
• Actively participate in training, regional initiatives and meetings as required

Think you have what it takes to be our Catering Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

• Minimum 2 years of experience in a Catering Sales Manager role for a Catering Company, venue or hotel
• High school diploma, college or university degree or relevant work experience preferred
• Strong organizational and time management skills and able to work with minimal supervision
• Proven decision making, analytical and problem solving skills
• Positive attitude, flexible and motivated to be successful
• Dependable, self-disciplined and team oriented with strong attention to detail and initiative
• Excellent verbal and written communication, negotiation and presentation skills
• Proficiency in MS Word, Excel and Outlook, with the ability to learn new software
• Knowledge of catering software an asset
• Exceptional customer relationship management skills
• Flexible to work evening and weekends as business needs require