Title:  Director Support Services, Healthcare Hamilton

Note

The salary range for this position is $100,000 to $115,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role.Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. 

This is a posting for an existing job vacancy. 

Job Summary

Now, if you were to come on board as a Director, Support Services at St. Josephs Healthcare Hamilton, we’d ask you to do the following for us:

• Oversee operations in all Support Services areas, including: Food Services, Support Services which includes (Housekeeping, waste, patient transport, laundry, organizational setups and moves), as well as supporting Vending and Retail Services where required.
• Ensure the provision of services to the client sites are at high standards and implement efficiencies as required to maintain high levels of service.
• Implement and conduct training sessions and coordinate an annual training calendar at site for all staff.
• Complete a monthly summary and reporting for the Compass Quality Assurance Program and submit it to the District Manager, Regional Director, and client.
• Conduct weekly, monthly and periodic quality assurance audits in the program and follow up with the department manager.
• Attend client meetings as applicable to the program.
• Attend committees as applicable to the program
• Assist in the review and revision of policies, procedures and contracts as applicable to the program
• Ensure all staff are appropriately trained in and follow infection control programs and safety programs.
• Participate in the budgeting process and the ongoing financial management of the Support Services departments
• Ensure completion of all Compass internal programs, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
• Recommend resources, equipment and supplies needed for all department operations.
• Participate in the completion of the Balanced Scorecard for the unit.
• Meet and check-in with the client on a regular basis and attend meetings as requested.
• Build strong relationships with leadership to ensure that our needs are considered and supported.
• Manage, coach and develop teams within different departments.

Think you have what it takes to be a Director, Support Services? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• 7+ years of management experience in acute healthcare, facilities, environmental services or related.
• Experience managing large, diverse teams. 
• Post-secondary education an asset.
• Excellent communication skills, both verbal and written.
• Ability to lead multiple teams within different locations.
• Exhibits the level of professional maturity and executive‑level communication required for a senior leadership role
• A good business acumen that enables you to quickly understand and deal with unusual situations leading to a favorable outcome.
• Experience working in an unionized environment
• Proficient computer skills, specifically with Windows, MS Suite.
• Proven excellence in fiscal management of departmental budgets, contracts and project costs.
• Demonstrated ability to think strategically / conceptually and evidence of achieving collaborative results across various departments and disciplines.
• Demonstrated ability to lead, motivate, and develop direct reports and frontline staff during times of change and shifting priorities.