Title:  Senior Claims Specialist, Contract

Job Summary

The salary range for this position is $64,400 to $70,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an 18-month contract position. 

Now, if you were to come on board as our Senior Claims Specialist, we’d ask you to do the following for us:

• Facilitate disability management and early and safe return to work programs in Ontario and eastern provinces for occupational injuries and illnesses
• Liaise with all stakeholders in the rehabilitation and RTW process including Workers’ Compensation (WC) Case Managers, Return to Work Specialists, Physicians, Unit Managers, Unions and injured associate to facilitate return-to-work
• Participate in return-to-work meetings with all key stakeholders, which may require travel to operational locations within southwestern Ontario
• Develop and monitor ESRTW programs for injured associates based upon submitted medical information and communication from the applicable Workers’ Compensation Board
• File Workers’ Compensation Employer Reports and supporting documentation within the legislated timelines, in addition to composing objection letters in accordance with WC legislation regarding questionable claims
• Manage an active caseload, maintaining current file documentation and file notes using Origami Risk Management Software system
• Liaise with health care providers to ensure timely referrals as required and monitor the success of the recovery process
• Initiate and follow-up on formal requests to the WSIB regarding cost relief (SIEF)
• Ensure that the organization’s early and safe return to work (ESRTW) program is implemented within the provincial legislative requirements
• Provide supervisory training regarding claims management and occupational return to work procedures
• Participate in team conference calls to discuss current initiatives, and troubleshoot active claims
• Ability to work with highly sensitive confidential information, including working with the Compass People & Culture team to obtain work-related psychological injury claims investigation details
• Provide recommendation to initiate appeals when adverse decisions are received

Think you have what it takes to be our Senior Claims Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Relevant University or College degree with emphasis on Disability Management, Kinesiology or Human Resources
• Minimum of 5 years of experience in claims management and return-to-work facilitation
• Exceptional communication and interpersonal skills
• Strong knowledge of Workers’ Compensation operational policies and Human Rights legislation
• Ability to maintain confidentiality
• Ability to travel within southwestern Ontario
• Strong organizational skills
• Knowledge of Word, Outlook, Excel and PowerPoint