Title:  Accounts Receivable Collections Specialist, Bilingual

Job Summary

The Bilingual Accounts Receivable (AR) Collection Specialist, is responsible for managing customer accounts, reducing past-due balances, and ensuring timely collection of payments. This role requires strong communication, analytical skills, and the ability to resolve billing issues while maintaining excellent customer relationships. The Specialist will work closely with billing, finance, operations, and sales teams to ensure accuracy and efficiency across the end-to-end AR process.

Now, if you were to come on board as our Bilingual Accounts Receivable Collection Specialist, we’d ask you to do the following for us:

• Collections & Customer Account Management
  • Proactively manage an assigned portfolio of customer accounts to ensure timely collection of outstanding receivables.
  • Conduct regular outbound calls, emails, and follow-ups with customers regarding overdue invoices.
  • Build strong working relationships with customers to resolve payment issues and encourage on-time payments.
  • Monitor customer payment trends and escalate concerns as needed.
• Invoice & Payment Reconciliation
  • Review customer accounts for accuracy, validate outstanding balances, and reconcile discrepancies.
  • Investigate short payments, deductions, credit issues, unapplied cash, and missing remittances.
  • Collaborate with billing and cash application teams to ensure correct posting and resolution of errors.
• Dispute Resolution & Issue Management
  • Identify disputes or billing concerns raised by customers and coordinate resolution with internal departments (billing, sales, operations, etc.).
  • Track pending disputes and ensure timely closure, documenting root causes to prevent recurrence.
  • Maintain detailed notes on all collection activities and customer communications.
• Reporting & Performance Tracking
  • Prepare Monthly and Quarterly reports with insights on high-risk accounts.
  • Assist in month-end close activities related to AR, including account reconciliations and reporting.
• Customer Service & Internal Collaboration
  • Provide exceptional service during all customer interactions while balancing firm collection requirements.
  • Collaborate closely with sales, operations, billing, and finance teams to maintain accurate account information.
• Support ad-hoc tasks and special projects as required by management.

Think you have what it takes to be our Bilingual Accounts Receivable Collection Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful in the role:

• 3–5 years of AR collections, billing, or credit experience (industry experience is a plus).
• Strong communication (verbal & written) and negotiation skills both, in English and French
• Excellent attention to detail with strong analytical and problem-solving abilities.
• Intermediate to advanced skills in Excel; experience with ERP/AR systems