Title: Associate Product Manager, Contract
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Compass Digital? We are a member of Compass Group North America the leading foodservice and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what's possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Join us.
Job Summary
Role Details:
- Hybrid Role
- Location: 1 Prologis Blvd, Mississauga ON
- 6 month contract
As an Associate Product Manager (In office), you will manage the end-to-end lifecycle of integrations between our software platform and POS hardware suppliers. This includes overseeing the User Acceptance Testing (UAT) process, managing the release cycle, conducting product comparisons, and driving UX mapping both before and after integration. You will work closely with SPM of integrations, engineering, design, QA, and other stakeholders to ensure successful, timely, and high-quality integration with POS hardware, enabling smooth transactions, enhanced digital experiences, and superior customer experiences.
Now, if you were to come on board as one of our Associate Product Manager - Contract, we’d ask you to do the following for us:
- UAT Management: Coordinate and execute User Acceptance Testing (UAT) for POS hardware integrations, ensuring that all integrations meet functional, technical, and business requirements.
- Setup & Testing: Set up and manage testing environments and labs to validate integrations with various POS hardware configurations. Ensure that all integration scenarios are rigorously tested and documented.
- Release Management: Oversee the release process, ensuring that integration features are thoroughly tested, well-documented, and delivered on time. Prepare detailed release notes and communicate key updates to relevant stakeholders.
- Training & Support: Provide inputs to training and Product marketing teams
- UX Mapping: Conduct detailed UX mapping both before and after integration, ensuring that the integration process maintains or improves the overall user experience.
- Delivery Team Support: Address ongoing queries and provide expert guidance on integration-related issues to ensure smooth and successful product delivery.
- Product Comparison & Feature Analysis: Perform in-depth feature analysis and comparisons of various POS hardware solutions within our ecosystem, identifying opportunities for improvement and optimization of integration processes.
Think you have what it takes to be our Associate Product Manager - Contract? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:
- Proven experience in product management, quality assurance, testing, or installation, with a focus on integrations, particularly with POS systems or hardware.
- Strong understanding of integration processes between software platforms and POS hardware systems.
- Experience in preparing release notes, documentation, and managing the full release cycle for integrations across hardware platforms.
- Hands-on experience setting up and managing lab environments for testing hardware integrations and troubleshooting technical issues.
- Ability to create and deliver training, documentation, and support materials for internal teams involved in hardware integration workflows.
- Experience with UX mapping and improving user experiences for integrated systems, including POS hardware and software.
- Ability to conduct product comparison and feature analysis to optimize integrations with a variety of hardware solutions and platforms.
- Strong problem-solving skills with the ability to manage competing priorities and handle complex integration challenges in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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Food Service, Hospitality
