Title:  Collections Specialist

The salary range for this position is $60,000 to $65,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy.

The Collection Specialist is responsible for managing customer accounts, reducing past-due balances, and ensuring timely collection of payments. This role requires strong communication, analytical skills, and the ability to resolve billing issues while maintaining excellent customer relationships. 

Now, if you were to come on board as our Collection Specialist, we’d ask you to do the following for us:

• Collections & Customer Account Management
  • Proactively manage an assigned portfolio of customer accounts to ensure timely collection of outstanding receivables.
  • Conduct regular outbound calls, emails, and follow-ups with customers regarding overdue invoices.
  • Build strong working relationships with customers to resolve payment issues and encourage on-time payments.
  • Monitor customer payment trends and escalate concerns as needed.
• Invoice & Payment Reconciliation
  • Review customer accounts for accuracy, validate outstanding balances, and reconcile discrepancies.
  • Investigate short payments, deductions, credit issues, unapplied cash, and missing remittances.
  • Collaborate with billing and cash application teams to ensure correct posting and resolution of errors.
• Dispute Resolution & Issue Management
  • Identify disputes or billing concerns raised by customers and coordinate resolution with internal departments (billing, sales, operations, etc.).
  • Track pending disputes and ensure timely closure, documenting root causes to prevent recurrence.
  • Maintain detailed notes on all collection activities and customer communications.
• Reporting & Performance Tracking
  • Prepare Monthly and Quarterly reports with insights on high-risk accounts.
• Customer Service & Internal Collaboration
  • Provide exceptional service during all customer interactions while balancing firm collection requirements.
  • Collaborate closely with sales, operations, billing, and finance teams to maintain accurate account information.

Think you have what it takes to be our Collection Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful in the role:

• 3–5 years of collections, billing, or credit experience (industry experience is a plus).
• Strong communication (verbal & written) and negotiation skills
• Excellent attention to detail with strong analytical and problem-solving abilities.
• Intermediate to advanced skills in Excel; experience with ERP/AR systems