Title: Director, Strategic Alliance Group
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Job Summary
As Director, Strategic Alliance Group (SAG) at Compass Group Canada, you will nurture our most valuable client relationships across the country. This pivotal role involves understanding client priorities, ensuring service excellence, and driving client retention. The ideal candidate will facilitate effective communication between clients and our on-site operations teams, translating client feedback into actionable strategies for continuous improvement. Join us to play a key role in nurturing long-term partnerships through dedicated client care and strategic oversight.
Now, if you were to come on board as our Director, Strategic Alliance Group (SAG), we'd ask you to do the following for us:
- Relationship Management: Cultivate relationships at multiple organizational levels both with clients and internal stakeholders.
- Strategic Planning: Seek to understand and articulate client feedback to our Operations teams. Then leverage those insights to create impactful action plans that address client needs, driving impactful client engagement and retention.
- Presentation Skills: Present to C-suite executives, communicating complex ideas clearly.
- Database Management: Maintain accurate records of client information, contracts, and activity.
- Time Management: Multitask effectively and work within tight deadlines.
- Negotiation Skills: Negotiate contract terms, develop proposals, and achieve consensus on terms, highlighting the company's capabilities.
- Project Management: Lead project teams towards the successful submission of proposals as well as proactive action plans.
- Communication Skills: Craft letters, emails, proposals, reports and presentations with clarity.
- Executive Relationship Building: Build long-term value with C-suite relationships, ensuring solutions support clients' key business initiatives.
Think you have what it takes to be our Director, Strategic Alliance Group (SAG)? Here’s how we’ll know you’ll be successful in the role:
- Execute Compass Group’s proven sales model (i.e. leverage your sales acumen while being open and committed to learning a new go to market sales approach).
- Superior relationship management and ability to inspire clients and internal teams.
- Ability to establish contacts and credibility with senior level management.
- High degree of resiliency and entrepreneurial mindset
- Relationship builder both internally and externally
- Strong communication, problem solving and negotiation skills
- Strong organization skills and ability to manage multiple projects at one time
- High emotional intelligence, highly self-aware
- Ability to regularly travel to client sites for meetings and site reviews
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
Job Segment:
Relationship Manager, Food Service, Customer Service, Hospitality
