Title: Member Support Manager

Description:

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Job Summary

The Foodbuy Onboarding specialist is a manager role responsible for driving member value and ensuring a seamless, proactive onboarding experience. This role combines cross-functional leadership with direct member engagement, focusing on building strong, long-term client relationships and maximizing member success through effective onboarding support.

•   Lead Member Onboarding Efforts - Coordinate and execute the onboarding process of our new Foodbuy members. Schedule and conduct weekly welcome calls, collaborate with account management and sales teams to review member needs, and uncover lead-generation.
•   Enhance Member Experience- Track member implementations. Follow-up with our members and internal teams for any issues that arise during the onboarding process and ensure we have updated system records including contact details, distributor information, and contract exclusions.
•   Influence Program Participation - Proactively promote preferred programs, products, and promotions. Track requested core contract implementation for all new members. Keep up with program changes and industry trends to uncover new opportunities for value creation and innovation.
•   Collaborate Cross-Functionally- Work with internal support teams, Channel Directors, Marketing, and Communications to drive member engagement and value, address inquiries, and execute strategic onboarding strategies.
•   Participate in special projects or other duties as assigned.
Think you have what it takes to be our Onboarding Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

•   3 years’ customer service experience in a leadership role.
•   3 years’ experience in Hospitality or Food service industry.
•   Post-secondary education, degree or diploma, in a business-related field.
•   Proficiency in Microsoft Office including Excel, Word, Outlook, Power Point, and Teams.
•   Demonstrated customer service and relationship building skills.
•   Analytical and logical thinking ability as well as proven time management skills.
•   Strong verbal and written communication and interpersonal skills.
•   Bilingual in English and French is an asset.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.

Job Segment: Food Service, Hospitality

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