Title: Organizational Change Manager
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Compass Digital? We are a member of Compass Group North America the leading foodservice and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what's possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Join us.
About this Role
We are seeking an experienced and dynamic Organizational Change Manager (OCM) to join our team and lead the people side of change for technology, process, and organizational transformations. You will play a key role in ensuring successful adoption of change initiatives by focusing on stakeholder engagement, communication, training, and readiness. You’ll work cross-functionally with project managers, department leads, SMEs, and senior executives to design and implement structured change strategies that enable measurable business outcomes. The ideal candidate is a highly organized, detail-oriented professional with exceptional communication skills and a solid foundation in project coordination within technological environments.
Job Summary
Now, if you were to come on board as one of our Organizational Change Manager, we’d ask you to do the following for us:
Change Strategy & Planning
- Develop and execute change management strategies and plans, including stakeholder analysis, change impact assessments, communication strategies, and training plans.
- Integrate change management activities into overall project plans and support the adoption of project deliverables, higher utilization, and greater proficiency of changes impacting employees.
Stakeholder Engagement
- Identify and engage key stakeholders across multiple departments to assess readiness and mitigate resistance.
- Facilitate workshops, interviews, and focus groups to gather feedback and improve change strategies.
Communication & Enablement
- Design and deliver effective communications tailored to diverse stakeholder groups.
- Create communication content (emails, FAQs, newsletters, presentations) that support awareness, understanding, and engagement.
Training & Development
- Support the development of training materials and delivery plans.
- Coordinate training logistics and evaluate training effectiveness.
Organizational Readiness & Support
- Conduct change impact assessments and organizational readiness assessments.
- Track adoption metrics, develop feedback loops, and support reinforcement mechanisms to ensure sustained change.
Think you have what it takes to be the Organizational Change Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
Qualifications:
- Education and Experience:
- Bachelor's degree in Business, Psychology, Information Technology, or related field preferred (but not required).
- Minimum 3+ years of experience in organizational change management roles, preferably within a structured project environment.
- Proven experience supporting large, complex projects, including multi-disciplinary teams and stakeholders.
- PROSCI, SAFe Agilist, PMP or CAPM certification is a plus (but not required).
- Skills and Competencies:
- Strong organizational and multitasking abilities, capable of handling multiple projects and tasks simultaneously.
- Excellent verbal and written communication skills, with the ability to communicate clearly and effectively across all levels of the organization.
- Familiarity with project management tools such as Smartsheet, Jira, or similar platforms.
- Strong problem-solving skills, with the ability to anticipate issues and propose solutions proactively.
- Detail-oriented, with a focus on accuracy in documentation and reporting.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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