Title:  SR. DIRECTOR CLIENT SERVICES

Job Summary

Reporting to the President, this position has the overall accountability to meet and exceed Canteen’s account retention objectives.  The is accomplished through meeting client expectations while maximizing the Company’s financial objective, and assisting sales strategy and presentation, and maintaining client relations.  This position is responsible for facilitating alliances between identified priority accounts resulting in strong partnerships and increased total customer satisfaction.

Now, if you were to come on board as our Sr. Director Client Services, we’d ask you to do the following for us:

• Own the account stratification process including the development and implantation of retention strategies and best practices to achieve and/or surpass customer relationship retention.
• Present current/future operational goals to grow the Canteen business within the existing client base and executes on the goals
• Provide training and support to the branch managers and front-line staff as applicable, in account retention, client expectations and satisfaction, etc. 
• Oversee the Customer Service department by providing guidance and support and growth opportunities for the Customer Service team. 
• Actively and consistently support all efforts to simplify and enhance the customer experience at the national, regional and local branch level.
• Responsible for the budget process, including managing departmental expenditures and remaining within budget guidelines.
• Analyze performance data to drive improvements through methods, procedures and enhancements.
• Drive strategy initiatives and oversee internal team/stakeholder participation.
• Identify future needs within the marketplace and qualify opportunities for new offerings based on fact-based, market-driven insights and analyses.

Think you have what it takes to be our Sr. Director of Client Services? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Able to clearly and comfortably communicate with senior leaders and executives in organizations.
• Superior negotiation and relationship building skills to truly assess and support the customer expectation for the purpose of growth and retention.
• This position requires a high level of analytical and problem solving skills, and must be able to define problems, gather data, establish facts, research possible solutions and draw viable conclusions.