Title: Sr Salesforce Specialist
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Compass Digital? We are a member of Compass Group North America the leading foodservice and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what's possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Join us.
Job Summary
We are seeking a data and process-driven Senior Sales Operations Specialist to enhance our unique sales process and drive growth. In this role, you will be responsible for optimizing sales processes and workflow, developing documentation, enabling the sales team with technology, and ensuring data integrity to support our sales team’s effectiveness. If you are someone who enjoys spending time getting your hands dirty, improving the flow of data between tools, and empowering teams through technology, you would enjoy this role!
Now, if you were to come on board as a Senior Sales Operations Specialist, we’d ask you to do the following for us:
- Sales Process Optimization: Assist in the design, document and implementation of sales processes and workflows to improve efficiency and effectiveness. Identify bottlenecks and recommend solutions to streamline operations.
- Sales Tech Management: Contribute to the development of Salesforce CRM to ensure the system meet the needs of the business. Troubleshoot issues and implement enhancements as necessary.
- Data Integrity and Reporting: Maintain high levels of data quality in the system by conducting regular data cleanup and troubleshooting any discrepancies. Generate reports and dashboards to track performance metrics and provide actionable insights to stakeholders.
- Sales Training and Support: Develop training materials and conduct training sessions for sales team members on tools, processes, and best practices to maximize productivity.
- Cross-functional Collaboration: Collaborate with sales, growth marketing, product marketing, account management and other departments to ensure smooth operations and achieve organizational goals
- Project Management: Lead or participate in projects aimed at improving sales operations, including process improvements and technology implementations.
Think you have what it takes to be our Senior Sales Operations Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- Education: Bachelor’s degree in Business, Computer Science or related field;
- Experience: 3+ years of experience successfully supporting a fast-paced Sales team in sales operations/revenue operations/business operations or related roles, preferably within a technology or SaaS environment.
- Strong administrator skills with Salesforce Sales Cloud; Basic knowledge of SOQL and SOSL.
- Strong analytical capabilities with experience in Excel, data interpretation and reporting using data visualization tools (e.g., Looker, Power BI). Ability to extract insights from data to identify trends and opportunities for improvement.
- Excellent verbal and written communication skills; ability to present complex information clearly to diverse audiences.
- Natural curiosity, strong problem-solving skills with a proactive approach to identifying issues and implementing solutions.
- Strong project management abilities and high attention to details
- Obsessed with detail and organized documentation
- Familiarity with software development lifecycle and JIRA
- Highly organized self-starter with the ability to work remotely in a cross-functional, team-based environment
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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