Title: Sr. Director, Account Management - Hospitality
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Imagine working in a place that offers great resources to help you achieve your greatest potential. At Foodbuy, our solutions strengthen supplier relationships, customize offerings, and lower purchasing and production costs. In turn, we can give our passionate employees ongoing opportunities to grow. Join us.
Why work with Foodbuy? We are a member of Compass Group Canada, the leading foodservice and support Services Company. We extend our value-driven purchasing service model to external clients who benefit from our negotiated contracts with manufacturers that support food and beverage and facility management suppliers.
Job Summary
We are looking for a visionary leader with a strong passion for hospitality and a commitment to service excellence to lead our Foodbuy Hospitality Account Management Team. This role carries full accountability for strategic direction, performance outcomes, and relationship management across a diverse portfolio of hospitality members—including hotels, casinos, golf courses, camps, and other travel and leisure-related organizations.
As the Senior Director of Account Management – Hospitality, you will be the driving force behind client success, cross-functional collaboration, and operational growth. In this role, you will lead strategic initiatives, maximize procurement value, and ensure the seamless integration of Foodbuy programs across a variety of hospitality environments.
Now, if you were to come on board as our Senior Director, Account Management - Hospitality we’d ask you to do the following for us:
- Inspire and mentor a high-performing account management team. Foster a culture of service, innovation and continuous growth.
- Collaborate with Channel Directors to develop tailored business strategies that meet the evolving needs in the hospitality space.
- Lead budgeting, forecasting, and financial performance. Partner with U.S. and global teams to align on revenue goals and operational priorities.
- Build trusted partnerships with hospitality clients. Lead contract negotiations, retention strategies, onboarding, and quarterly business reviews with a focus on influencing change and operational efficiency.
- Work closely with Foodbuy support teams and suppliers to ensure smooth implementation of programs that support culinary innovation, sustainability, and cost optimization.
- Develop and monitor strategic initiatives that will drive sustainable revenue growth year over year. Identify business gaps and develop programs that meet member requirements
- Strengthen supplier relationships to maximize commercial value and deliver high-impact solutions.
- Track KPIs including profit contribution, contract utilization, and run rates to ensure consistent value delivery.
- Partner with internal teams to execute campaigns and initiatives that resonate with hospitality audiences and stakeholders.
- Stay ahead of hospitality trends—such as sustainability, wellness, and technology—to inform strategic planning and innovation.
- Special projects or other duties as assigned.
Think you have what it takes to be our Senior Director, Account Management - Hospitality? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- 10+ years of leadership experience in account management or business development within a service-driven industry, hospitality experience strongly preferred.
- Proven success managing executive-level relationships and influencing strategic outcomes.
- Understanding of hospitality operations, food service, and procurement dynamics
- Strong people leadership and development capabilities
- Excellent communication and negotiation skills
- Willingness to travel up to 20% monthly to engage with clients and teams
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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Food Service, Relationship Manager, Chef, Culinary, Hospitality, Customer Service
