Title: Technical Integration Specialist
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Compass Digital? We are a member of Compass Group North America the leading foodservice and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what's possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Join us.
Long Description
If you were to come on board as our Technical Integration Analyst, we’d ask you to do the following for us:
Validate data flows between POS systems and Centric OS to ensure completeness and accuracy. Pull and analyze transactional reports from POS platforms and Centric OS using tools such as Looker, Snowflake, SQL, and advanced spreadsheets. Identify discrepancies in sales, tenders, or inventory data and determine root causes. Support ongoing reconciliation processes to maintain high data integrity.
Perform end-to-end data validation for new pilot implementations of POS integrations. Document validation results, issues identified, and resolutions. As integrations scale, closely monitor and investigate new discrepancies that arise during rollout.
Analyze data mismatches and anomalies across systems, determine systemic or process-related causes, and collaborate with technical teams to drive fixes. Provide consistent updates on investigation status and next steps.
Communicate regularly with POS vendors, integration partners, and cross-functional internal teams. Partner with business units to provide clarity on issues and timelines. Escalate critical integration issues and track them through to resolution.
Contribute to enhancing reconciliation processes, validation checklists, and automated reporting workflows. Identify recurring issues and recommend improvements to reduce manual effort and prevent rework.
Monitor alerts, error reports, system notifications, and internal communications to identify potential major incidents early.
Quickly assess incident severity, understand operational impact, and prioritize response based on urgency and business risk.
Act as the central POC during major incidents, coordinating across technical, operational, and vendor teams to drive rapid mitigation.
Engage all relevant resources and teams to support timely resolution. Ensure clear alignment, timely updates, and proper ownership throughout the process
Deliver frequent updates to stakeholders—including senior management—on incident impact, root causes, current status, and expected time to resolution.
Partner with engineering and vendors to conduct post-incident reviews. Identify underlying causes and recommend preventive measures for long-term stability.
Continuously refine the incident management workflow, including escalation paths and resolution playbooks, to streamline response efficiency.
Create and update incident procedures, reconciliation guides, validation checklists, and runbooks to ensure teams clearly understand expectations and responsibilities.
Facilitate training sessions and workshops to build team readiness for incident response and reinforce best practices for data validation and reconciliation.
Escalate incidents to leadership when needed and ensure the right resources are allocated for prompt resolution.
Job Summary
Think you have what it takes to be our Technical Integration Analyst? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful:
3–5 years of experience in data validation, reconciliation, or integration support within retail, foodservice, or multi-site operations.
Proficiency in SQL, Looker, Snowflake, and advanced Excel/Google Sheets.
Strong understanding of POS systems, data flows, and API-based integrations.
Hands-on experience with incident management, triage, and root cause analysis.
Excellent analytical, problem-solving, and communication skills, with strong attention to detail.
Proven ability to collaborate across technical, operational, and finance teams.
Experience with JIRA, ServiceNow, or similar issue-tracking tools.
Knowledge of financial reconciliation, reporting automation, and cloud environments (AWS, GCP, Azure) is an asset.
An efficiency-first mindset, with the ability to think critically and creatively to solve complex problems.
Ability to manage multiple investigations or incidents at once while remaining calm under pressure.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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Food Service, Retail Sales, Hospitality, Retail
