Title: Vice President, Account Management - Foodbuy Member Development
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Imagine working in a place that offers great resources to help you achieve your greatest potential. At Foodbuy, our solutions strengthen supplier relationships, customize offerings, and lower purchasing and production costs. In turn, we can give our passionate employees ongoing opportunities to grow. Join us.
Why work with Foodbuy? We are a member of Compass Group Canada, the leading foodservice and support Services Company. We extend our value-driven purchasing service model to external clients who benefit from our negotiated contracts with manufacturers that support food and beverage and facility management suppliers.
Job Summary
The Vice President of Account Management – Foodbuy Member Development will lead Foodbuy’s efforts to grow and retain its member base by strengthening strategic relationships, deepening engagement, and tailoring strategies to member segments and tiers. The role oversees a team of account managers dedicated to enhancing member relationships, driving program adoption, and unlocking growth opportunities across diverse business segments.
Key Responsibilities
- Lead and manage a team of Channel Directors representing diverse business segments (e.g., Foodservice, Healthcare, Hospitality), ensuring alignment with Foodbuy’s member development strategy.
- Develop and execute a member-centric account management strategy that drives growth, retention, and program adoption across all segments.
- Foster a high-performance culture focused on collaboration, innovation, and continuous improvement.
- Design and implement programs that enhance member value and performance optimization.
- Identify and pursue opportunities to expand member participation in Foodbuy programs and services.
- Serve as executive sponsor for key member accounts, ensuring strategic alignment and satisfaction.
- Build trusted relationships with foodservice operators, distributors, and internal stakeholders.
- Monitor member performance metrics, program utilization, and satisfaction scores to drive continuous improvement.
- Leverage data insights to inform strategy and personalize member development plans.
- Partner with Sourcing, Category Development, Operations, Marketing, Finance, and Technology teams to deliver integrated solutions.
- Represent member needs in strategic planning and innovation initiatives.
Qualifications
- Bachelor’s degree in Business, Hospitality, or related field (MBA preferred).
- 10+ years of experience in account management, sales, or member services within the foodservice or hospitality industry.
- Proven success in leading teams and driving growth through relationship-based strategies.
- Strong understanding of foodservice operations, procurement models, and industry dynamics.
- Exceptional communication, negotiation, and leadership skills.
- Ability to travel to support member relationships and team development.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
Job Segment:
Food Service, Hospitality
