Title: Vice President, Strategic Alliance Group
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Job Summary
As the Vice President, Strategic Alliance Group, you will be accountable for organizational client retention for national and strategic accounts. This role provides strategic leadership to executives, operators, and field support teams to deliver objective, in-sight driven assessments of the business. Through these partnerships, you will identify opportunities and lead the implementation of strategies that strengthen performance, improve quality, enhance client satisfaction, and drive long-term retention.
Now, if you were to come on board as our Vice President, SAG, we’d ask you to do the following for us:
- Own and influence retention outcomes for CGC’s key accounts, including accountability for wins, losses and recovery strategies for Canada and ESS North America.
- Lead complex contract strategies, including extensions, rebids and renegotiations, ensuring alignment among client needs, operational excellence and CGC’s commercial objectives.
- Champion the Value Improvement Process, leading executive level client interviews and fresh eyes operational reviews to uncover risks, opportunities, and innovation pathways that strengthen partnerships.
- Engage and influence operations to resolve issues and improve client relations and communication.
- Mobilize cross-functional leadership, engaging teams to proactively strengthen client trust and satisfaction
- Build enterprise capability in retention excellence within the organization focusing on quality of offer.
- Strengthen enterprise alignment, fostering productive partnerships among SAG, operating sectors and growth teams to deliver a unified value proposition
- Partner with operations to differentiate CGC, clearly demonstrating why we are the partner of choice for our clients through a strong enterprise offer.
- Provide financial stewardship to the SAG team
- Serve as a member of the CGC Executive Leadership Team
Think you have what it takes to be our Vice President, SAG? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- Bachelor's degree in Business or related field, MBA is an asset
- Senior level leadership experience in a complex, matrixed organization
- Strong strategic, commercial and financial acumen, including proposal and pro forma experience
- Executive presence and ability to influence those internal and external to the organization at all levels
- Exceptional communication skills, both written and verbal enabling clear storytelling, alignment and trust-building
- Organizational agility with the ability to navigate complexity and align diverse stakeholders and thrive in a matrixed organization.
- Travel required – may be up to 60%
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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Food Service, Hospitality
