Title: Assistant Manager, Workplace Ambassador Services
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Job Summary
Location: TD Bank, 7250 Rue Mile End Montreal QC
Assistant Manager, Workplace Ambassador Services
Are you a people‑focused leader who thrives in fast‑paced, service‑driven environments? We’re looking for an Assistant Manager, Workplace Ambassador Services to be the key point of contact for our Workplace Ambassador program and to deliver an exceptional experience for both our clients and team members across Canada.
In this role, you’ll combine leadership, coaching, and operational excellence to support a nationally distributed team while building strong client partnerships and driving continuous improvement.
-Lead, support, and inspire a team of 20 Workplace Ambassadors across Canada
-Provide ongoing coaching, supervision, training, and performance follow‑up
-Execute a best‑in‑class welcome and onboarding experience for new hires
-Deliver onboarding and training for new hires in the Quebec region
-Support benefits enrolment, employee inquiries, and performance management processes
-Ensure contract compliance while supporting payroll services, including accurate and timely payroll submissions
-Champion Compass and client‑specific Health & Safety standards
-Build and maintain strong client relationships at both head office and line‑of‑business levels
-Act as the primary business contact for your Workplace Ambassador team
-Conduct regular floor audits to understand client needs and identify opportunities for improvement
-Participate in and contribute to quarterly business reviews and presentations
-Meet and exceed service level targets outlined in client contracts
-Travel as needed to support training outside of Quebec
-Contribute to learning and development initiatives and ongoing program improvement projects
What You Bring:
-A relevant post‑secondary education and minimum 2 years of hospitality experience
-Proven experience in people leadership, time management, organization, and project management
-A genuine passion for exceptional customer service and a flexible, solutions‑oriented mindset
-Strong communication and presentation skills in both French and English
-Proficiency in Microsoft Word, Excel, and PowerPoint
Why Join Us?
You’ll be part of a collaborative, service‑driven environment where your leadership will directly impact employee engagement, client satisfaction, and program success. If you’re excited about developing people, building relationships, and delivering excellence every day, we’d love to hear from you.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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