Title:  Corporate Concierge

Job Summary

Location: Torys, Montreal

The Client Services Representative is responsible for the day-to-day operations of client-facing areas, including boardrooms and reception spaces, as well as internal office environments such as staff lounges and wellness rooms.
 
Main responsibilities:
 
Client Space Management
•    Prepare, set up, and clean boardrooms before and after meetings, ensuring all client’s needs are met, including food and beverage services.
•    Configure (arrange) modular boardroom furniture according to meeting requirements.
•    Coordinate catering and manage the presentation and replenishment of refreshments.
•    Back up to conduct dry runs and support boardroom technology setup to ensure smooth meeting execution.
•    Maintain cleanliness and organization of all client-facing areas, including catering pantries, universal washrooms, phone rooms, and coatrooms.
•    Provide backup coverage for the Receptionist during breaks/lunches, vacations, and absences which includes:
o    Greeting clients and visitors in a courteous and professional manner, ensuring their needs are promptly addressed.
o    Answering and directing incoming calls, taking accurate messages and providing information as needed.
o    Managing incoming/outgoing mail and courier packages.
Internal Space Management
•    Monitor and restock supplies in the staff lounge daily to ensure availability of refreshments and essentials.
•    Maintain service program on kitchen equipment (specifically HLF coffee brewers).
•    Maintain cleanliness and order in internal spaces such as the staff lounge, wellness room, internal offices, and shared common areas.
•    Ensure visitor lawyers have the office supplies required prior to arrival (e.g., pens, highlighters, paper) and switching keyboards or equipment as needed.
 

Qualifications:

•    1-2 years related experience, preferably within a law firm or professional services firm.
•    Fully bilingual (English and French).
•    Technical aptitude to operate and troubleshoot equipment including presentation equipment, teleconference units, video conference units, microphones, and photocopiers.
•    Strong working knowledge in MS Office product suite

Core Competencies (Attributes / Qualities / Values)
•    Excellent client service orientation combined with the ability to manage multiple clients’ needs at the same time.
•    Excellent communication skills (verbal and written) with the ability to interact with individuals at all levels within the organization, in both English and French.
•    Excellent interpersonal skills with the ability to work well both independently and collaboratively within a team environment.
•    Excellent organizational and time management skills to effectively prioritize and meet deadlines with minimal supervision.
•    Proven ability to work in a fast-paced environment and under tight deadlines with accuracy and exceptional attention to detail.
•    Must be flexible and a self-starter who can work both independently and collaboratively within a team environment.
•    Sound judgment including the ability to deal with confidential information with utmost discretion.
•    Flexibility to work overtime on evenings and weekends as needed.
•    Ability to shift (push/pull) substantial boardroom furnishings (flip top tables, sliding wall partitions, etc.) and lift 50-75 lbs.