Title:  Front Desk Mailroom Support

Job Summary

The Front Desk Mailroom Support should have exceptional customer service literacy skills. This role is primarily responsible for managing the doorbell for deliveries, managing in-person Associate requests and signing for deliveries. In addition, this role will be responsible for receiving and sorting all incoming mail to distribute to other departments or individuals as well as respond to inbound calls and emails received in the general Mailroom Inbox.

There may be a requirement for extended hours depending on workload and or special projects

Essential Duties and Responsibilities:

• Sort incoming and outgoing mail including packages
• Place mail in proper shelves for stores and internal departments.
• Respond to incoming phone calls, emails and provide support to Associates who come to the front doors with inquiries.
• Sort and separate non-samples packages with samples packages that arrive for merchants, and place them on the appropriate shelves for internal delivery.
• Add postage to outgoing mail using Canada Post machine ie: Canadian destinations and American destinations.
• Should be able to lift heavy boxes up to 50 lbs.
• Back up coverage of main lobby reception when needed.  
• Track mailroom supplies ie: stamps, envelopes, labels, etc.
• Tracking, issuing and maintaining desk key inventory utilizing SC Logic system
• Ship packages on a daily basis using FedEx Ship Manager Software.
• Working with FedEx counterparts to track packages if they are lost and keep the Associate(s) updated.
• Printing labels and getting mailbags ready for all stores bi-weekly.
• Arranging for extra pick-ups by FedEx when there is a larger volume to be sent out.
• Keep record of all sent packages up to 3 months with tracking information.
• Order FedEx supplies when needed.

Requirements:

• Experience in administrative/office support
• Previous experience in mailroom service
• Excellent customer Service skills
• Printer service experience
• Excellent communication and coordination skills
• Familiar with using computer system
• Good in using Microsoft office
• Able to lift upto 50 lbs
• Successful candidate will have to pass Background & Reference Check if required