Title:  Hospitality Manager

Job Summary

Location: Accenture Montreal

The Hospitality Manager will be responsible for the management of events, catering and the concierge program of a leading consulting and technology company with locations across Canada.  The Hospitality Manager will provide Workplace support and solutions to professionals within an 22,000 square foot technology focused office in Montréal, Qc. The role will directly supervise 4-8 concierge associates across the locations of Montreal and Ottawa. 

If you were to come on board as a Hospitality Manager, we’d ask you to do the following or us:

• Provide engaging and anticipative service to all office employees, executives, and visitors.
• Lead a team and manage all HR functions, support, payroll and associate development plans
• Perform administrative tasks and provide guidance to team in completion, including time-off and daily coverage schedules
• Provide training to the team on company standard, process, dress code, hospitality, personal brand, etc.
• Adress issues including when an employee is not delivering supports expected and inform clients.
• Coordinate day-ahead team reviews and daily activities to ensure timely, accurate completion of tasks
• Inspire, motivate, and engage staff to prioritize excellent customer service and hospitality above all else
• Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience
• Identify new ways to add value and proactively take on new tasks to help the team to be more productive.
• Collaborate with internal partners on the entire meeting/event lifecycle including critical paths, resource allocation, sourcing of specific products, assignment of responsibilities, management of logistics
• Build relationships with key stakeholders
• Identify synergies between locations to help build relationships and support each other
• Follow the client's corporate standards of service, delivered by a combination of the Compass team members and client employees.
• Register and check in clients and visitors as required using internal systems
• Assist with room set ups and AV support
• Light housekeeping and other duties as required

Think you have what it takes to be our Hospitality Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels.  Preference given to those with events/catering experience
• At least 3 years in a supervisory or management role
• Bilingual in French and English
• Demonstrates exceptional leadership and management skills
• Strong relationship building, analytical and adaptability skills 
• Strong technical skills and ability to learn and operate internal and external systems. 
• Ability to manage competing priorities and meet frequent deadlines. 
• Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.)   Proficiency in event Management or Rooms Booking Software is a bonus
• Resourceful learner with an improvement mindset and strong problem-solving abilities
• Thrive in a dynamic, demanding and active environment
• On a monthly basis, or when needed, be flexible to travel for one-day in person meetings with concierge associate team members located in Ottawa, On.