Title:  General Manager, Environmental Services

Job Summary

Now, if you were to come on board as a General Manager, we’d ask you to do the following for us:

• Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping, laundry staff and the on site call centre.
• Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
• Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
• Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
• Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
• Active participation in the Health and Safety Committee for the facility.
• Attend client meetings as applicable to the areas in housekeeping and laundry.
• Ensure all Marquise staff is appropriately trained in and follow infection control programs.
• Interact with suppliers and vendors as it relates to housekeeping and laundry services.
• Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
• Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
• Ensure all Compass HR programs are in place and complete for housekeeping and laundry staff, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
• Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
• Recommend equipment and supplies needed for housekeeping and laundry operations.
• Conduct hands-on daily maintenance (physical building maintenance required for this role-including floor care/cleaning and some snow blowing during winter).
• Act as the main liaison with the Environmental Public Health Officer and other regulatory bodies, as applicable as it relates to environmental services.
• Participate in the completion of the Balanced Scorecard for the unit.
• Meet and check-in with the client on a regular basis and attend meetings as requested.
• Take the lead and coordinate schedules for environmental special projects.
• Over-see Support Services department including housekeeping, waste, linen, patient transport and call center.

Think you have what it takes to be a General Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• Post-secondary education an asset.
• Three years of management experience in healthcare, facilities, environmental services or related.
• Excellent communication skills, both verbal and written.
• Proficient computer skills, specifically with Windows.
• Proven excellence in fiscal management of departmental budgets, contracts and project costs.
• Demonstrated ability to think strategically / conceptually and evidence of achieving collaborative results across various departments and disciplines.
• Current with the latest innovative trends in environmental services.
• Demonstrated ability to lead, motivate, and develop direct reports and frontline staff during times of change and shifting priorities.
• Excellent verbal and written communication skills.
• Excellent organizational and people skills