Title: E-Commerce Manager
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.
From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.
Job Details
Rank + Rally, the retail subsidiary of Levy, is an incredible team of experienced retailers that currently partner with some of the most prestigious and recognizable brands in sports and entertainment. Our dedicated team members have done amazing work building and growing the brands of our partners to create remarkable retail experiences for our guests.
The E-Commerce Manager for The Ottawa Senators will be responsible for overseeing all operations for online transactions and activities while assisting in the marketing plans and social media platforms. This includes managing online products and content, working with many departments to maintain marketing schedules and promotions, and making decisions to help drive the brand and deliver product on a timely basis. This position works hand in hand with the retail team to ensure all purchased merchandise is being promoted efficiently and accordingly throughout all sales channels.
Job Summary
Now, if you were to come on board as our E-Commerce Manager we’d ask you to do the following for us:
• Manage and update e-commerce website and ensure content is continuously refreshed
• Oversee the look, feel and design of the e-commerce website, including working with in-house developers to optimize for the best user experience
• Analyzes sales, customer data and prepare web sales reports to help drive e-commerce revenue and strategy
• Execute customer service policies and procedures that impact customer relationships
• Manage and oversee e-commerce product postings to ensure products are posted promptly and accurately
• Online merchandising to best present products and content
• Collaborate with e-commerce marketing team on plans & to ensure collateral is approved for production use
• Manage internal marketing media channel calendar (including social, traditional, etc.)
• Communicate internal promotions to respective departments to deliver seamless fulfillment
• Work cross departmentally and meet with internal and external partners to ensure all expectations have been met
• Establish a streamlined fulfilment operation process to ensure efficient order lead time & timely delivery
• Assist in other duties such as help with game day, events and other areas assigned by the Director of Retail Operations
Think you have what it takes to be our E-Commerce Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
• Shopify Pro/Advanced experience
• Understanding of HTML, CSS and JavaScript is preferred
• Promoting or managing e-commerce social channels
• 3-5 years of related work experience; experience in an e-commerce role required
• Excellent written and verbal communication skill, including copywriting experience
• Ability to work independently to prioritize and complete work assignments, as well as in a team environment
• Highly organized with attention to detail, ability to prioritize workload and solve problems quickly
• Flexible with hours and availability including nights, weekends, and holidays. Must be able to work long hours during special events
• Must be able to lift/move/push/pull items weighing 50lbs, and be able to twist and bend comfortably
• Ability to understand the basics of inventory management
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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