Title:  Dining Services Manager

Job Summary

Contract position – hire through to April 19, 2026 (end of contract)

The Dining Services Manager will ensure that the highest standard of service and quality is consistently being met within all areas of the Dining Room, Bistro, Pub, Tweeds and Private Dining Rooms within Parksville’s premium retirement community, Berwick Parksville.

Schedule: Wednesday to Sunday - 9:30am-6:00pm and/or per operational requirements

Duties and responsibilities

Ensure excellence and take ownership of all Front of House operations by;

DAILY

• An on-floor presence during entire meal periods in all 3 dining outlets (a total of 3 hours). This will include not only touching the tables for resident feedback, but assisting the staff where needed.
• Manage all function sheets, ensuring they are filed in the appropriate areas and team members are pre shifted on the day's events and well prepared. This will include working closely with the Active Living Team
• Leading and being present at all lunch and dinner Showtimes with action plans of service points- high engagement.
• Work with your hosts, giving them daily incentives and key service standards to work on with the team members. Empower them to take control and lead.
• Update EPay with team members accurate start and finish times from the previous day while monitoring any unapproved overtime.
• Reconciliation of POS chits including follow-up with any resident or team member billing concerns.

WEEKLY

• Update Function Sheets and Function Tracking Log. Check with the Executive Chef and DOH for accurate costing details if needed.
• Conducting monthly in-services with dining room members on service standards and resident engagement (ex. table etiquette or how to handle a resident complaint, proper service techniques etc.). Train through demos, hand-outs, or pictures and ensure team members sign off. This will be in co-ordinance with the DOH

ON-GOING

• Prior to service in all dining areas, patrol for any cleaning or maintenance issues. Follow-up with DOH, Housekeeping or log in WorxHub.
• Responding efficiently and professionally to resident feedback, both positive and negative. Ensure focus is on correcting problems in the moment and/or investigating concerns – ensure prompt follow up with residents.
• Recruiting, hiring and continuous training Front of House team members.
• Create and execute a monthly "Pop-up".
• Ensuring service standards are being met (high awareness of dining room cleanliness/tidiness) and initiate corrective actions where necessary.
• Taking the lead with set-up, delivery and tear-down of service for a variety of special events, including. birthday tea, summer BBQ’s, happy hours etc.
• Being the first point of contact for all hourly Front of House team members.
• Encouraging employee engagement through the Compass and Berwick social media platforms.