Title: Operations Manager , Custodial & Mechanical Services (Contract)
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
This is a temporary contract role
The salary range for this position is $59,000 to $80,000 annually. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role.Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
As an Operations Manager, you will be responsible for the overall success of the custodial and assigned soft services operations. You will ensure client satisfaction, financial performance, safety compliance, and operational excellence by leading and developing teams, maintaining quality standards, and ensuring compliance with Compass Group Canada policies, procedures, and contractual requirements.
Job Summary
Now, if you were to come on board as one of our Operations Manager (Custodial & Mechanical Services) , we’d ask you to do the following for us:
- Plan, organize, and oversee all custodial and assigned soft services operations in alignment with Compass Group Canada standards and the contracted scope of work.
- Ensure consistent delivery of high‑quality services that meet or exceed client expectations through regular audits, quality inspections, and operational walk‑throughs, implementing corrective action plans as required.
- Champion a strong health and safety culture by ensuring compliance with Compass Group Canada safety programs, legislative requirements, and workplace safety best practices.
- Conduct regular health and safety inspections covering custodial work practices, WHMIS and chemical handling, equipment and ladder safety, ergonomics, injury prevention, traffic control, and working‑alone protocols.
- Investigate incidents, injuries, and near misses, complete required documentation, implement corrective actions, and support safety audits while monitoring safety performance metrics (e.g., TFIR/LTFIR).
- Coordinate and support regulatory, building, and compliance inspections, including fire and life‑safety systems, boiler and mechanical inspections, and building and grounds assessments, ensuring timely follow‑up and resolution of deficiencies.
- Oversee minor maintenance and soft services activities, including light fixture replacement, furniture repairs, minor painting, grounds support, and athletic field painting, while managing and prioritizing work orders.
- Coordinate, escort, and support external contractors (HVAC, electrical, and certified trades) as required, proactively identifying maintenance, safety, or service concerns across the site.
- Plan, schedule, and supervise daily traffic‑control operations during student drop‑off and pick‑up, ensuring safe and professional practices to protect students, staff, and the broader community.
- Recruit, hire, train, coach, and develop associates, directly managing an on‑site supervisor and overseeing front‑line custodial and mechanical teams in accordance with Compass Group Canada policies.
- Build and maintain strong client relationships through regular communication, site meetings, operational reviews, and timely, professional response to service issues or escalations.
- Support financial and performance accountability for a cost‑plus account of approximately $1.1M, monitoring labour usage, productivity, overtime, supply costs, forecasting, and key performance indicators related to safety, quality, staffing, and service delivery.
Think you have what it takes to be our Operations Manager (Custodial & Mechanical Services) ? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
- Minimum of 5 years’ experience in custodial, facilities, or support services operations.
- Proven leadership experience managing supervisors and front-line teams.
- Strong knowledge of custodial operations, health and safety regulations, and quality assurance.
- Working knowledge of building systems and soft facility services.
- Experience coordinating contractors and managing work-order systems.
- Strong communication, organizational, and customer-service skills.
- Ability to work a flexible schedule, including mornings, evenings, weekends, and special events.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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