Title: Call Center Operator
Working Title: Call Center Operator
Employment Status: [[filter10]]
Starting Hourly Rate: $ [[cusHourlyRate]] Per Hour
Address: [[req_streetAddress]] St. John's NF A1A 5T7
New Hire Schedule: [[req_newHireSchedule]]
Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.
Job Summary
Now, if you were to come on board as a Call Centre Operator, we’d ask you to do the following for us:
- Respond to customer inquiries regarding Patient Transport and Environmental Services
- Utilize computer/on-line guidelines in responding to customer inquiries
- Communicate with customer to help them understand proper use of the facility they are in
- Resolve customer issues related to Environmental Services and Patient Transport
- Complete, process, and maintain applicable paperwork and records
- Research and resolve customer disputes and problems within established limits
- Handle dissatisfied customers in a courteous and professional manner
- Strive to resolve customer issues on the first call without having to transfer callers
- Follow escalation procedures as needed
Think you have what it takes to be our Call Centre Operator? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:
- Minimum 2 years’ experience in a Call Centre
- Excellent interpersonal skills to interact, motivate, and communicate with a wide range of staff and hospital personnel in a professional manner
- Effective verbal and listening communication skills
- Strong, genuine customer-focused service and quality attitude
- Proficient in Microsoft Office with exceptional Excel skills
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
Job Segment:
Call Center, Housekeeping, Food Service, Customer Service, Hospitality
