Title: Corporate Concierge, CIBC Square, Toronto ON
Working Title: Corporate Concierge, CIBC Square, Toronto ON
Employment Status: Full-Time
Starting Hourly Rate: $26.00 per hour
Address: 81 Bay Street, Toronto Toronto ON M5J0E7
New Hire Schedule: M-F, flex schedule between 7am-11pm
The salary range represents Compass Group Canada’s pay grade range for this position in the primary work location. Actual compensation will be determined based on factors such as skills, experience, qualifications, and geographic market conditions. The range disclosed does not reflect total compensation, which may include benefits or other incentives where applicable
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.
Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.
Job Summary
Our organization is seeking a sophisticated and highly organized Corporate Concierge to join our elite hospitality team. This pivotal role is dedicated to curating impeccable guest journeys and orchestrating flawless experiences within our conference center and premium dining floors. Acting as a refined ambassador for our brand, you will ensure every interaction is marked by grace, precision, and a relentless commitment to five-star standards.
This is a Monday through Friday engagement, requiring a professional with the versatility to accommodate shifting business requirements during opening or closing hours.
The Art of the Role
As our Corporate Concierge, you will be entrusted with the following responsibilities:
· Offer a warm, sophisticated welcome to every guest, cultivating an atmosphere of exclusivity and building lasting impressions.
· Tailor service delivery to the distinct needs of each client, meticulously executing details in alignment with Banquet Event Orders (BEOs).
· Resolve guest inquiries with elegance and urgency, ensuring proactive follow-up and exceeding expectations at every turn.
· Maintain a signature "personal touch" in all digital correspondence, fostering meaningful client relationships before, during, and after each engagement.
· Seamlessly navigate onsite booking systems to manage the flow of the conference center and premium dining suites with poise and efficiency.
· Collaborate intimately with the Events and Culinary teams to ensure a harmonious and elevated environment across all premium floors.
· Exercise intuition and creative thinking to navigate operational challenges, transforming potential obstacles into seamless solutions.
· Expertly manage high-level inquiries and administrative workflows, maintaining the highest standards of discretion and professionalism.
· Exemplify the company’s values through a polished demeanor and impeccable professional presentation at all times.
· Assist the Events Team in the fine-tuning of reception management, artisanal buffet presentation, dietary precision, and seamless visitor registration.
· Partner directly with high-profile clients to refine and finalize meeting specifications, ensuring every detail is captured with precision.
Candidate Profile
We are searching for a candidate who embodies the spirit of luxury hospitality. You are likely the ideal fit if you possess:
· A minimum of 3 years of experience in high-end administration, luxury hospitality, or premium customer service.
· Superior interpersonal and analytical skills, with the ability to communicate with clarity, warmth, and professional tact.
· Highly developed organizational skills with the innate ability to remain composed and effective in a fast-paced, evolving environment.
· Proficiency in the Microsoft Office Suite; experience with Event Management Software (specifically EMS) is considered a significant asset.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
Job Segment:
Food Service, Banquet, Chef, Culinary, Concierge, Hospitality
