Title:  Events & Experience Specialist (Contract)

Job Summary

Now, if you were to come on board as a Events & Experience Specialist, we’d ask you to do the following for us:

• Ensuring seamless event delivery, directing teams and vendors to ensure the completion of the event agenda and responds to last minute adjustments. Responsible for event/meeting coordination for range of on-site meetings, town halls and receptions including advising on space booking, detailing event agendas, communicating with vendors, food and beverage management, set-ups, wayfinding, staffing, safety planning and post-event reporting. 
• Collaborating with Workplace Strategy & Design, coordinating hospitality experiences, support amenity & usage monitoring sharing insights and making recommendations for improvements.
• Educate employees on Activity Based Working and Future of Work Principles that form behavioral expectations and functional operation within Future of Work Spaces. 
•  Lead tours of Future of Work spaces with businesses and visitors.
• Scheduled guest services duties at key FOW and high-traffic locations. Assisting employees with impromptu FOW support, questions & coaching. Assisting employees with occasional temporary access pass requests, room or desk bookings, and coordinating last minute onsite arrangements.
• Receiving and assisting with the distribution of deliveries and other services through the office environment.
• Onsite coordination of 4th floor food and beverage programs, working closely with onsite vendors and stakeholders, and making recommendations for service improvements.  
• Support of site inventory management, maintaining organization and operational resource systems and participating in verification processes. Working closely with team members to ensure site equipment plans, logs and maintenance are properly coordinated. 
• Completing multiple furniture reset floor walks daily, logging service tickets and coordinating follow ups.
• Support and review of the Waterloo E&EX shared inbox.
• Health and Safety representative, Fire Warden and able to provide onsite First Aid.
• Adhering to company policies and industry best practices for the event planning processes, pre-, during and post-events.

 
Think you have what it takes to be our Events & Experience Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• A passion for corporate events and hospitality services.
• You have 2+ years of customer service experience in hospitality environments, contributing to events and meeting operations. 
• You have outstanding attention to detail and enjoy creating and maintaining administrative and operational systems with accuracy.
• You have an excellent track record in fast paced, deadline driven and high-volume environments.
• You build strong business relationships with stakeholders, vendors, staff, and team members; you’ve got the ability to negotiate and resolve issues smoothly and effectively.
• You have strong technology abilities including strong Excel, Word, Outlook and other programs in the MS Office Suite.
• You are able to lift up to 50 lbs. as required, and comfortable with equipment set up/ and tear down duties.
• You have hospitality certifications such as SmartServe; Food Handling and familiarity with hotel/food/beverage industry best practices; First Aid: CPR-C; or willingness to complete certifications.
• You have willingness to work flexible hours, with shifting schedule to accommodate early morning or early evening events.