Title:  Hospitality Supervisor

Job Summary

This is a position that requires the candidate to be hands-on, working everyday with the staff and on the floor, assisting the barista bar, events catering, micromarket, special programs and food services.

Now, if you were to come on board as a Hospitality Supervisor, we’d ask you to do the following for us:

• Cultivate strong client relationships, ensuring excellent guest satisfaction with service and menu options.
• Assist the Manager in reporting SLA results to guests and proactively addressing client needs.
• Serve as the secondary point of contact for managers and team members, overseeing unit associates.
• Assist the Manager with floor operations and training new hires
• Coach and guide associates, supporting them in achieving their career goals.
• Collaborate with the Manager in all phases of operation planning, including inventory management and space utilization.
• Execute unit-specific policies and maintain positive vendor relationships.
• Oversee floor operations, service quality, and work closely with the events team for seamless event planning and execution.
• Assist the Manager in hosting weekly catering and event meetings, providing support and addressing service and guest issues.
• Contribute to solutions for service and guest-related challenges and make recommendations for best practices.
• Collaborate with the Manager to ensure compliance with SLAs, manage daily operations, and maintain pars and prep lists.
• Assist the Manager in driving the financial success of the unit's operation.
• Ensure compliance with Compass' Quality Assurance, Occupational Health and Safety Act, and WHMIS regulations.
• Contribute to frequent workplace inspections and WHMIS training for staff.
• Assist the Manager with major projects, booking and billing procedures, and meeting annual revenue goals.
• Contribute to Barista Bar overall success and Contribute to the Micromarket and special programs overall success

Think you have what it takes to be one of our Hospitality Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• Minimum two years’ work experience providing outstanding customer service in a world-class luxury brand and/or fine dining luxury level service knowledge and training
• Previous experience and demonstrated success with supervising associates in a food service environment, preferably fine dining
• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness and courtesy
• Excellent interpersonal and communication skills with strong desire and ability to delight and accommodate guests
• Strong organizational skills with ability to work in high pressure situations and handle multiple tasks simultaneously
• Post-secondary education in a related field such as Hospitality, Culinary and or Tourism, in combination with a passion for the industry
• Smart Serve certification required
• Wine and/or Wine service education would be an asset