Title: Lobby Ambassador , RBC
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.
Job Summary
As a Lobby Ambassador , you will make our visitors feel welcomed and comfortable while also maintaining security awareness, managing a variety of front-desk tasks such as answering phone calls and managing meeting calendars.
If you have excellent communication skills and enjoy working with people, we would like to meet you.
Now, if you were to come on board as our Lobby Ambassador , RBC, we’d ask you to do the following for us:
- Maintain a clean and welcoming environment in the lobby area and present a polished, professional, customer friendly image at all times.
- Manage visitor access, checking in guests or clients and directing them to their meeting or appointment while maintaining security awareness
- Provide administrative support to the Corporate Security team as required
- Liaise with Corporate Security in matters of incident management, client interactions, and general duties.
- Support the concierge team by addressing guest needs and providing information about local attractions or events
- Meticulous record keeping, report writing, observation skills excellent verbal and written communication skills
- Participate in emergency evacuation procedures and crisis management scenarios, while ensuring that the facility's safety and emergency procedures are followed.
- Ability to manage and deescalate conflicts and incidents and demonstrate assertive decision making while maintaining security awareness.
Think you have what it takes to be our Lobby Ambassador , RBC? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- Prior experience as a Lobby Ambassador, Receptionist, or similar role
- Be at least 18 years of age with high school diploma or equivalent
- Legally entitled to work in Canada
- At least 2 years of hospitality or security personnel experience in a Commercial/Corporate environment is preferred
- Effective communication (written and oral ), multi-tasking ,organizational and interpersonal skills.
- Have computer skills to operate site specific technology and proficiency in Microsoft Office Suite
- Excellent customer service and hospitality skills with conflict management ability.
- Professional attitude and appearance
- Others
- As a condition of employment, employee must successfully complete a background check
- Security/Private Investigator License (preferred), or ability to obtain with training
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
Job Segment:
Front Desk, Administrative Assistant, Food Service, Administrative, Hospitality
