Title: Operations Excellence Manager
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Job Summary
As an Operations Excellence Manager, you will drive operational excellence across corporate hospitality services, improving quality, cost, safety, and guest experience. You will lead cross-functional initiatives that streamline processes, reduce waste, and lift service standards across food and beverage, events, and guest services. You will design and own KPIs, coach teams on continuous improvement, and ensure regulatory and company standards are met.
Now, if you were to come on board as our Operations Excellence Manager, we’d ask you to do the following for us:
- Lead operational assessments to map processes, find bottlenecks, and identify cost, quality, and speed improvements
- Design, deploy, and sustain lean and continuous improvement initiatives, with clear charters, owners, and success metrics
- Build and maintain KPI dashboards for service quality, productivity, cost, safety, and guest satisfaction, and drive action from insights
- Standardize best practices and SOPs across sites, ensuring compliance with health, safety, sanitation, allergen, and record-keeping requirements
- Partner with culinary, catering, retail, and guest services to optimise labour, menu or service workflows, and event execution
- Run pilots, track benefits, and scale validated improvements across multiple locations
- Support annual planning and forecasting with data-driven targets; monitor results and course-correct with site leaders
- Coach managers and front-line teams in problem solving, root cause analysis, and change adoption
- Integrate sustainability considerations into daily operations and event planning
- Prepare clear progress updates for leadership, highlighting impact, risks, and next steps
Think you have what it takes to be the Operations Excellence Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
- 5+ years in operations improvement, hospitality operations, or a related field with measurable results in service, cost, and quality
- Strong command of continuous improvement methods and practical change management
- Experience using methodology from Lean Six Sigma or Kaizen
- Financial acumen, including labour and cost control, benefits tracking, and ROI communication
- Proven ability to translate data into decisions
- Experience building and reporting on KPIs and health metrics
- Strong stakeholder skills, able to influence without authority and work across functions and sites
- Knowledge of hospitality standards, including food safety, sanitation, and allergen controls
- Clear communicator, organised, and comfortable in a fast-paced environment; able to prioritise and deliver
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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