Title:  Quality Assurance & Training Manager, ON

Job Summary

Administers the regional Quality Assurance & Training Program to ensure compliance to Compass EVS (housekeeping, portering, call centre and linen services) Quality Program through auditing, carrying out patient/resident satisfaction surveys, and training of front-line and management staff   within multi accounts. Responsible for training and updating cleaning & facility procedures for existing staff. 

Duties & Responsibilities:
•    Maintains positive relationship with site leadership & clients through conducting required scheduled visits/meetings to discuss areas of concern and report on deficiencies.  
•    Performs scored audits and re-audits of Compass EVS Quality Program (housekeeping, portering, call centre and linen services) and infection control program implementation at facilities on a regular and ongoing basis to ensure the delivery of services is consistent with required standards and recommends corrective actions. 
•    Ensures the sites align with Compass Health & Safety program.
•    Monitors and reports on audit results for the region
•    Regularly reviews corrective actions with managers to ensure tasks are performed properly and quality of work is maintained at expected levels.
•    Performs client and patient/resident satisfaction surveys.
•    Works proactively in the region by analyzing and trending customer feedback and correlating to service quality scores to identify trends and to then work in conjunction with RDO’s, VP and site operations team to drive the necessary improvements.
•    Conducts follow up audits to ensure correction of deficiencies is satisfactory completed.
•    Develops training and education materials and tools, delivering to the site management.
•    Performs other assigned duties as needed or directed by the Director of EVS Centre of Excellence.

Qualifications:
•    Minimum Experience of  3 years in management of Environmental Services in a large healthcare or long-term care facility with proven ability to meet or exceed client expectations and QA standards 
•    Minimum experience of 2 years in a training role relevant to Quality Assurance in Environmental Services – able to understand QA principles and practices or equivalent.
•    Experience in a QA leadership role is considered an asset.
•    Experience in Health & Safety is considered an asset.
•    Ability to work independently and manage multiple priorities with minimal supervision, including excellent follow – through skills.
•    Experience in identifying opportunities for continuous improvement; process drive and ability to move forward with improvements.
•    Experience working in a fast-paced environment
•    Strong written, presentations and verbal communication skills.
•    Strong computer skills with knowledge of Microsoft Office
•    Valid driver’s license and driving record in good standing.
•    Certification as a JHSC Member is considered an asset.