Title:  Service Coordinator

Job Summary

In accordance with provincial legislation and our commitment to transparent hiring practices, the compensation range for this position is provided. Final compensation will be determined based on qualifications, experience, and internal equity. Canadian work experience is not required. Please note that artificial intelligence tools are utilized in the applicant screening process.

This is a posting for an existing job vacancy. 

Pour respecter la législation provinciale de l'Ontario et assurer la transparence de nos pratiques d’embauche, nous rendons publique la plage salariale de ce poste. La rémunération finale sera déterminée en fonction des qualifications, de l’expérience et de l’équité interne. Une expérience de travail au Canada n’est pas requise. Veuillez noter que des outils d’intelligence artificielle sont utilisés dans le processus de présélection des candidatures.

Il s’agit d’un affichage pour un poste actuellement vacant.

Pay range is $51,200 to $55,000.

Now, if you were to come on board as one of our Services Coordinator, we’d ask you to do the following for us:

• Liaises and work closely with RBC business partners to identify their event/meeting needs
• Coordinate, monitor and book meeting spaces through an online booking tool
• Review event requirements such as room capacities, layout, event flow and food/beverage requirements offering. Schedule site tours if necessary
• Ensure each event coordinator understands protocols and the booking process
• Work with preferred caterers to place and finalize orders
• Prepare daily and weekly event schedules
• Conduct team meetings to review upcoming event details or communicate last minute changes
• Act to provide solutions and resolve problems to ensure service is never compromised
• Provide regular feedback to Hospitality Experience Managers communicating any issues/incidents that require escalation
• Prepare various reporting on a weekly/monthly basis
• Work closely with Planners if meetings require confidentiality, security, and fine details.
• Provide an exemplary professional level of customer service to greet executives, clients and external clients 
• Other project/initiatives as assigned

Think you have what it takes to be our Services Coordinator? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• A minimum of 3 years of event planning experience required
• Exceptional interpersonal skills.
• Detail-oriented and ability to multitask 
• Highly responsible and trustworthy individual
• Excellent communication skills (written and verbal)
• Strong customer service and interpersonal skills
• Good client relationship skills
• Proficiency in Microsoft Office (Word, Excel, Outlook).