Title:  Regional Director of Operations

Job Summary

Now, if you were to come on board as our Regional Director, we’d ask you to do the following for us:

• Responsible for the overall direction, coordination, and evaluation of assigned unit(s)
• Establishes and maintains effective client and customer relations; identifies client's needs; communicates unit progress, operations problems, and new Company programs to client
• Manages 6-20 subordinate supervisors and related indirect reports including interviewing, hiring, and training employees; planning, assigning, and directing work; conducting timely and meaningful performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems
• Interprets financial reports for clients and ensures that clients are aware of current applicable government regulations
• Conducts operation audits of regional units to ensure conformance with Company, government and accrediting agency standards and regulations; designs improvements to optimize financial performance and operational productivity; ensures adherence to company purchasing programs
• Observes condition of facility when visiting sites for quality control purposes; investigates complaints regarding unit operation and effects satisfactory solutions
• Develops and monitors development of realistic and accurate unit and district forecasts and ensures that each unit's financial performance meets Company and client expectations
• Conducts and/or monitors customer, client and associate satisfaction surveys
• In conjunction with the Regional Vice President, interprets and ensures compliance with policies, procedures, and guidelines to promote their consistent application within the district
• Participates in the sales process by working with the pre-proposal study teams, aiding in presentations, preparing opening team schedules and coordinating/leading opening teams
• Conducts client negotiations, renegotiates contracts and coordinates documentation of contract changes
• Ensures consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus; audits performance appraisals and associates’ files; monitors Diversity action plans
• Participates in the recruitment process for supervisory and area manager positions
• Develops and coaches supervisory and manager associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates
• Plans and conducts district meetings, making full use of support staff as needed
• Maintains accurate records and documentation of client and associate meetings, discussions and activities

Think you have what it takes to be our Regional Director? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

• 5+ years related experience and/or training in multi-unit responsibility, or equivalent combination of education and experience
• 5+ years of senior leadership experience managing, coaching, motivating and developing managers, preferably within a unionized environment
• Post-secondary degree or diploma
• Demonstrated ability to identify and analyze problems, find solutions and make solid decisions
• Proven financial management skills within a multi-million dollar portfolio
• Ability to read and interpret RFPs, contracts and service level agreements
• Strong verbal and written communication skills with the ability to speak effectively before groups of customers or associates, as well as prepare routine reports, presentations and correspondence
• Proficient with MS Office including Word, Excel and PowerPoint