Title: Soft Service Manager
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group Canada operating in the business & industry sector. Along with providing IFM services to the Canadian Headquarters of several multi-national businesses, ESFM’s list of clients include household names in the Telecommunications, Entertainment, Pharmaceutical, Gas & Oil, Food Processing and Automotive markets.
ESFM self-performs 80% of all IFM solutions provided to clients. This model creates a consistent hospitality experience for our clients, resulting in higher engagement and productivity from their employees.
Job Summary
Location: Leader in pharmaceutical/consumer goods manufacturing. Ville St Laurent
Now, if you were to come on board as our Soft Services Facilities Manager, we’d ask you to do the following for us:
• Safety Management: implement a safety culture according to Compass and client policies and procedures while following codes and regulations. Ensure site safety compliance and conduct monthly safety audits. Provide safety updates and information on site conditions to direct reports and contractors.
• Business Acumen: Manage budgetary needs, monitor expenditure, and take corrective action when needed. Ensure cost-effective delivery of soft services, including cleaning, security, waste management, catering, site ground and workwear management.
• Client and contract Management: Execute the facilities' contract compliance and KPIs per the contracts. Develop a solid communication link with the ESFM team and the client. Compile necessary information for monthly client update meetings. Lead Quarterly Business Review meetings and update the agenda. Review and submit reports for any impact on service quality, client satisfaction, and operational efficiency.
• Facilities Management: Supervise and ensure the delivery of high-quality soft services. Provide leadership and consultancy for service quality and efficiency improvements.
• Contractor selection and Governance: Procurement of subcontractor services, schedules, and performance management of the contractors. Ensure adherence to contractual agreements and monitor service delivery effectiveness.
• Team building and management: Supervise team, including hiring, payroll, delegating assignments, scheduling, training, coaching, monitoring, and evaluating performance. Lead the Career Development Plan for the team members. Provide technical guidance and assist in troubleshooting service-related issues as a subject matter expert.
• Other responsibilities as assigned by the management.
Think you have what it takes to be our Soft Services Facilities Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
• Bilingual in French and English (must have).
• Proven experience (more than 5 years) in managing soft services, contract governance, and compliance, preferably in a commercial or industrial setting, with education in a related field.
• Proven team management and leadership skills.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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