Title:  Visitor Services Representative, Assiniboine Park

Job Summary

Reporting to the Manager, Visitor & Retail Services, the Visitor Services Representative (VSR)  will work within our various customer-service outlets in the park, including the Zoo, Pavilion, and the spectacular landmark of The Leaf. Visitor Services Representatives will ensure extraordinary member and visitor experiences by directly selling Park Hospitality’s offerings and services to our visitors in person and by telephone. Visitor Services Representatives will work diligently to provide warm, friendly, and attentive service.

Essential Duties and Responsibilities:

• Knowledge of all Marketing promotions, initiatives and special events and providing assistance when required i.e. coupons or discounts.
• Accurately complete all point of sales (POS) transactions, including membership sales, group bookings, and regular member/visitor admissions.
• Strong attention to detail, specifically when completing membership registration.
• Work in a team environment while achieving personal goals.
• Obtain and evaluate all relevant information to handle visitor inquiries, complaints and how to direct them as necessary.
• Maintain a clean and safe work environment that complies with health and safety procedures, including the use of required safety equipment (if required), and identify unsafe practices or conditions.
• Answer the phones and emails in a professional and courteous manner.
• Scan visitors in a kind, efficient manner.
• Work closely with APC’s volunteer corps, offering consistent support and positive reinforcements/appreciation.
• Demonstrate the ability to establish and maintain positive and inclusive relationships with co-workers, volunteers, and visitors.

Qualifications:

• High school diploma, GED, or currently enrolled in high school.
• Class 5 Drivers License considered an asset.
• 1 year experience in a customer service position is preferred.
• Proficiency with computer programs including Microsoft Office software (Word, Excel, Outlook) and excellent keyboard skills.
• Proven ability to communicate effective in person, through email, and by telephone.
• Strong attention to detail with the ability to handle and prioritize multiple tasks at once.
• Excellent customer service and communication skills with the ability to resolve customer issues or complaints in a fast-paced environment.
• Highly effective sales and interpersonal skills in order to quickly build rapport and provide extraordinary experiences to Zoo and Park visitors.
• Experience with POS systems and cash handling preferred.
• Candidates must be physically capable of safely performing the duties of the position which includes standing for long periods of time, working in all types of weather, and lifting up to 40 lbs.