Title:  General Manager , Patient Food and Support Services

Job Summary

The General Manager , Patient Food and Support Services will oversee the management and operations of multiple essential departments in a unionized environment, ensuring the highest standards of service delivery across Environmental Services, & Patient Food Services. The role also focuses on advancing sustainability initiatives to align with organizational goals and regulatory requirements. This dynamic leadership position requires a hands-on approach, strategic vision, and the ability to manage teams effectively across large, multi-site acute care hospital in central Ontario across the golden horseshoe area.

Now, if you were to come on board as our General Manager , Patient Food and Support Services, we’d ask you to do the following for us:

• Oversee daily operations over Environmental Services, & Patient Food Services ensuring each service is delivered to a high standard and in accordance with all legislation, regulations and policies and procedures.
• Collaborate with the Nutrition and Food Services team to provide operational support, including staffing, logistics, and sustainability initiatives.
• Oversee Hospitality (event) setups, ensuring seamless execution and alignment with organizational standards.
• Implement and manage the CompassOne Quality Auditing Program to ensure consistent service excellence across all departments.
• Ensure team completion of mandatory education programs and annual performance appraisals.
• Develop and maintain leader and staff schedules, ensuring payroll is completed accurately and in a timely fashion.
• Manage workplace accommodations and return-to-work programs to support employee health and safety.
• Complete Performance Appraisals and work plans.
• Training and mentoring of on-site leadership team to foster a culture of excellence.
• Participating in hospital committees as required and/or assigned.
• Ensure adherence to the Collective Agreement and good labour practices are put in place.
• Completion of reports on an as needed basis, including monthly operational summaries
• Ensure that organizational policies and procedures are regularly reviewed, updated, and effectively communicated.
• Prepare clear, concise, and understandable reports for clients and RFP responses.
• Identify and quantify KPI’s and operating metrics.
• Prepare financial deal summaries for reviews with our Executive Committee.
• Liaise with Finance teams on key business trends, analysis, and other arising issues

Qualifications

Think you have what it takes to be our General Manager , Patient Food and Support Services? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Post-secondary education in Healthcare Administration, Nutrition, Business Administration, Environmental Sciences, or a related field.
• CSNM Certified
• Knowledge of Infection Control, Occupational Health and Safety, and standards including PIDAC, ORNAC, AORN.
• Working knowledge of accreditation standards, and sustainability best practices.
• Excellent communication, organizational, and problem-solving skills.
• Excellent knowledge of computers and related software.
• Certification in Environmental Services Management (C.E.S.M.) or related credentials is an asset.
• Strategic Thinking: Ability to develop long-term goals and operational plans utilizing innovative approaches to enhance operations.
• Leadership: Proven ability to inspire and lead teams across multiple locations.
• Coaching and Mentoring: Strong ability to develop and nurture talent at all levels of the organization.
• Proven track record of managing diverse teams and operational budgets in a healthcare environment.
• Sustainability Focus: Commitment to environmental stewardship and sustainable healthcare practices.
• Customer Service Orientation: Dedication to enhancing client, patient and staff satisfaction.
• Analytical Skills: Proficiency in analyzing operational data and financial metrics to drive improvements.
• 5+ years of relevant work experience, preferably in an acute healthcare setting
• Solid written and verbal communication skills
• Change leader, Excellent leadership skills with ability to motivate and drive results
• Ability to set priorities, manage multiple tasks and meet frequent deadlines
• Strong business acumen & professionalism
• Excellent computer skills and experience with Excel, PowerBI, Smartsheet is an asset