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EBC Engagement Planner - Redmond, WA

Date: Nov 5, 2022

Location: REDMOND, WA, US, 98052

Company: Compass Group

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.


Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Job Summary


The Customer Experience Planners are responsible for managing the pre-qualification and planning of briefings, tours and nonstandard events coordinated through the Customer Experience Team.  The planning process for this role includes; client & stakeholder meetings, scheduling & logistics, billing & fees, as well as account team onboarding and awareness.  The pre-qualification process includes the evaluation of new requests, based on each centers criteria and availability.  


Essential Functions & Responsibilities:

  • Use booking tools and internal applications to review, schedule, and approve requests for briefings, tours, events, summits, & internal/external meetings.
  • Pre-Qualification of briefings and tours, based on each centers criteria and availability.  
  • Account team awareness and training.
  • Management of non-standard operational requests.
  • Manage multiple inboxes, calendars, and booking tools.
  • Billing & fees for all briefing/tour and event incurred costs.
  • Schedule appropriate furniture delivery/removal 
  • Coordinate support with internal and external teams and vendors (Catering, Tech, Transportation, Interpretation), maintain the relationships to ensure consistent quality of service.
  • Manage all logistical communication to respective stakeholders.
  • Speaker procurement & communications.
  • Facilitates and attend department meetings.
  • Organize and maintain essential information and resources in OneNote, Teams sites, and SharePoint. 
  • Train and oversee backup responsibilities, ensuring seamless coverage when out of the office.
  • Other duties and projects as assigned.



  • Bachelor’s degree.  
  • Extensive experience with Microsoft products and current Microsoft Industry Trends. 
  • Highly proficient in MS Office including Outlook, Word, Excel, PowerPoint.
  • Able to quickly learn new tools/software.
  • 3-5 years of experience in Customer Service.
  • 2+ years of planning experience. Experience planning business events – product releases, Trade shows, conferences, etc. If not large, you must have experience planning multiple high-level events at once.
  • Extremely professional and client focused. Able to interact with all levels of business clients. 
  • Strong interpersonal and hospitality/customer service skills. 
  • Excellent communication skills are a must (both verbal & written).
  • Process-oriented, organized, and strong attention to detail, yet flexible. 
  • Self-motivated and able to keep up in a strategic and fast-paced environment.  
  • Independent, yet able to follow guidelines well and shows a good sense of judgment.  
  • Comfortable communicating with a global community, i.e. various cultures and languages.



Apply to Eurest today!

Eurest is a member of Compass Group USA

Click here to Learn More about the Compass Story


Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

Associates at Eurest are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID: 1115993




Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue