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GUEST SERVICES AGENT-ON CALL-Atlanta, GA

 

  • We have an opening for a GUEST SERVICES AGENT position.
  • Location: Atlanta, GA  Note: online applications accepted only.
  • Schedule:  ON-CALL

 

If you have a positive attitude and a love for learning, you may be interested in joining our team.

 

At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people. A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.

 

 

Full time associates at FLIK are offered many fantastic benefits such as:

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits
  • Wellness Program
  • Employee Assistance Program
  • Life Insurance for Associates and Eligible Dependents
  • Short Term Disability (STD) and Long Term Disability (LTD)
  • Accidental Death & Dismemberment (AD&D) Insurance
  • Discount Marketplace
  • And other voluntary benefits

Job Summary

Summary: As a Concierge, you will establish a warm, welcome, and professional atmosphere for all clients, recruits, customers and employees. You will be the first impression to all and will operate the switchboard in addition to being the point of contact for all visitors, making sure guests feel comfortable and secure throughout their visit. 

 

Essential Duties and Responsibilities:

  • Welcomes and acknowledges all guests.
  • Anticipates and addresses guests' needs.
  • Thanks guests with genuine appreciation.
  • Assists guests in all guest service matters including concierge requests.
  • Monitors and processes visitor and registration requests utilizing a centralized email inbox.
  • Escorts all high touch clients to their meeting destinations.  
  • Promotes team work and quality service through daily communications and coordination with other departments.
  • Develops and maintains positive working relationships with others, and support team to reach common goals.
  • Ensures front desk work area is kept clean and in an orderly state at all times.
  • Provides a professional, efficient arrival and departure experience for our guests while creating a memorable visit.
  • Acts as first point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.
  • Performs other duties as assigned.

 

Qualifications:

  • Experience in a client service / reception position.
  • Computer skills including MS Office products including Word, Excel, PowerPoint, and Outlook.
  • Ability to stand/walk for extended periods of time.
  • Some college is preferred. 

 

About Compass Group: Achieving leadership in the foodservice industry
 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

 

Req ID: 234644

SALARIED NON-EXEMPT 


Nearest Major Market: Atlanta

Job Segment: Front Desk, Food Service, Administrative, Hospitality