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HOSPITALITY AMBASSADOR

 

  • We have an opening for a HOSPITALITY AMBASSADOR position.
  • Location: Charlotte, NC  Note: online applications accepted only.:

 

 

This position is eligible for an Employee Referral Bonus! If you know someone that would be a great fit for this role, you can refer them to this position and potentially earn an Employee Referral Bonus! Click here to view the step-by-step instructions to refer a friend to this position.

 

 

If you have a positive attitude and a love for learning, you may be interested in joining our team.

 

 

At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people. A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.

 

 

Full time associates at FLIK are offered many fantastic benefits such as:

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits
  • Wellness Program
  • Employee Assistance Program
  • Life Insurance for Associates and Eligible Dependents
  • Short Term Disability (STD) and Long Term Disability (LTD)
  • Accidental Death & Dismemberment (AD&D) Insurance
  • Discount Marketplace
  • And other voluntary benefits

Job Summary

PRIMARY JOB DUTIES 

• Be a visible, mobile, always available presence in the assigned area, with an emphasis in establishing trusting relationships with employees.

• Ensure all aspects of Arrive, Connect, and Focus areas are clean, available to the customer, well stocked and functioning properly.

• Welcome customers to the workplace, confirm their requirements, orient them to the building/floor, and communicate the importance of workplace etiquette.

• Facilitate customer’s connection with all site-related requirements including safety, security, space for individual work, conference rooms, office supplies and equipment, as well as technology systems and tools, catering, and additional local services as needed.

• Walk the space and be visible throughout the day to communicate with employees, gather their feedback, and assist them with their needs.

• Liaise with relevant internal client groups to orient new hires to the space and assist visiting Wells Fargo employees.

• Ensure prompt resolution of customer issues and complaints, pro-actively communicate operational matters of concern and escalate to responsible management as appropriate and warranted.

• Collaborate to solve problems and resolve spontaneous and unique situations with professionalism and customer –service orientation.

• Demonstrate responsiveness and creativity in finding solutions to support and build the Wells Fargo community to outline social gatherings.

• Plan daily and weekly schedules to provide customers with a timely response to requests and to manage overall traffic.

• Be aware of and prepare for major events, visits, presentations, etc.

• Monitor and report daily, weekly, and monthly usage and occupancy.

• Share experiences, suggestions, pictures and learnings with the FLIK workplace team.

• Ensure technology in reserved/unreserved rooms & Flex-Desks is functioning; Replace missing peripherals/cords.

• Proactively enter/help TM submit technology/facility tickets.

• Possess basic knowledge of key technology/telephone issues to troubleshoot avoid escalation. 

• Monitor/record reservable space utilization/no-show; Monitor WNC/WA email account. 

• Liaise with Occupancy Planner and property Management as necessary.

• Build a successful community engagement program and to further cultivate the existing Connections event schedule.

• Confirm the correct protocol has been created and identify if modifications/additional need to be made…Define ways to better communicate these guidelines and define effective ways of enforcing non-adherence. 

 

LOB Employee Engagement/Strategic Initiatives

 

• Provide on-site post move support and change management; Conduct new hire orientation.  

• Actively seek/passively receive feedback on pilot, log comments; Make suggestions for program/process improvement.

• Work with LOB to plan engagement events to promote cross functional collaboration.

• Conduct regular meetings with the Core Team to give updates on the program, review feedback log, make suggestions, etc. 

 

About Compass Group: Achieving leadership in the foodservice industry
 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

 

Req ID: 248824

SALARIED NON-EXEMPT 


Nearest Major Market: Charlotte

Job Segment: Food Service, Hospitality