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Payroll Analyst

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.  Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Compass Group, the world’s leading contract food and support services company, has a Great Opportunity for career development and growth here at its North America headquarters in Charlotte, NC as  Payroll Analyst.


  • 2nd Level Support - Research and resolve work orders escalated from the Customer Service team. Assist Customer Service Associates when necessary on incoming calls.
  • Mentor Associates as needed with work order resolution.  Review activity log in work orders for detail and accuracy and coach Associates when missing or inaccurate information is uncovered.
  • Perform real-time root cause analysis on each issue in order to identify gaps in existing solutions and assist in developing new preventive solutions.
  • Ability to understand and suggest resolution to issues that arise with current and new business.
  • Solid understanding of payroll policies and procedures and consistent application and interpretation of them. 
  • Strong working knowledge of all payroll applications (including SAP, MyCPM, MySTAFF, MyRequests and other applications) and based on interactions within those applications, able to  recommend and  implement improvements/enhancements.
  • Implement planned, intentional process reviews, document current processes/procedures, automate manual work and eliminate unnecessary/outdated/redundant processes.
  • Find opportunities to reduce volumes and improve accuracy on team and within time and attendance system.  Monitor off-cycle count for time submission errors in time and attendance solution with concentration on volume reduction.
  • Assist with audit review and work with other payroll teams to modify and improve existing audits as well as creating new audits.    Perform designated backup responsibility for various projects and tasks as needed.
  • Prepare planned trainings for weekly Operations meetings.


  • Bachelor’s degree required
  • SAP Payroll experience strongly preferred
  • Excellent communication skills
  • Ability to work in a confidential environment
  • 1 year of Customer Service/Call Center experience; large volume payroll environment preferred
  • Knowledge of Microsoft Office package (Excel, Access, Outlook)

Apply to Compass Group today!

Click here to Learn More about the Compass Story


Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID:  220772

Compass Corporate 



Nearest Major Market: Charlotte

Job Segment: Payroll, Call Center, Food Service, Finance, Customer Service, Hospitality