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Senior Technical Services Specialist

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.  Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Individual in this role is responsible for daily desktop support for the Compass Group Charlotte corporate offices and Compass Group VIP and executive level associates.  Support responsibilities will include all technologies, systems, and applications used by these associates.  Support may be provided via telephone or in person and will encompass onsite desktop support in the Charlotte office and may include VIP offsite support in the Charlotte region.

 

  • Troubleshoot and resolve onsite desktop, laptop problems.
  • Provide initial LAN, computer hardware, Windows, Microsoft Office and remote communication support.
  • Handle setup, configuration, and support of smartphone & tablet technologies.
  • Ensure timely installation / upgrade of hardware covering Dell, Lenovo, HP desktops & laptops.
  • Coordinate physical setup and configuration of PCs, printers and other peripherals.
  • Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
  • Ensure compliance with support procedures related to timing, reporting and follow through.
  • Work with 2nd level Systems & Technology Group support teams to ensure that incidents are escalated properly and completed.
  • Provide general training on technology use for VIP associates.
  • Provide after-hours and weekend support for VIP and executive associates when needed.
  • Assist with associate relocations to new offices/cubicles.
  • Assist with small-scale department projects involving rollouts, deployments, and upgrades.

 

Qualifications:

  • B.S. in Computer Science, Information Systems or certificate from accredited technical school (ECPI, ITT Technical Institute, etc) is preferred.
  • Two to three years of relevant work experience. 
  • Must be able to coordinate tickets and project tasks assigned to the team.
  • A+, Network+, Security+, Microsoft certifications preferred
  • Helpdesk Institute (HDI) Support Center Analyst (SCA) or Desktop Support Technician (DST) certification preferred.
  • Windows 7, Windows 8.1, Windows 10 workstation operating systems experience required. 
  • Extensive use and support of Microsoft Internet Explorer 10, 11.  Knowledge of Edge, Chrome and Firefox.
  • Knowledge of TCP/IP, DNS, Symantec Endpoint Protection required
  • Knowledge of Cisco AnyConnect VPN client, Cisco Umbrella web filtering client, & LogMeIn Rescue
  • Hardware proficiency on PCs, printers, peripherals, wireless routers, etc
  • Knowledge of Microsoft Office 2013, 2016 & Office 365.
  • Knowledge of Active Directory & Exchange administration.
  • Knowledge of Wi-Fi and wireless network connectivity
  • Knowledge of smartphones, tablets & associated configuration & applications
  • Knowledge of Apple MAC computer and MAC Book laptops preferred.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Must have the ability to work well under pressure.
  • Ability to multi-task, manage time and follow through with assignments
  • Strong problem solving, organization and project management skills

Apply to Compass Group today!

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID:  235394

Compass Corporate 

JEFFERY F LANDIS 

SALARIED NON-EXEMPT 


Nearest Major Market: Charlotte

Job Segment: Food Service, Hospitality