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Sr. Director - IT Portfolio Management

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.  Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.


Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.



The IT Portfolio Senior Director will lead the creation of an IT portfolio management function to manage the overall portfolio of IT projects, standardized project management framework, financial project planning and operational performance review across all aspects of IT to execute the strategic roadmap with a focus on our IT platforms supporting the ordering, tracking, billing, and analytics of all goods and products used in the Compass and Member business.  Additionally, this role will be instrumental in driving solutions planning and delivery across multiple STG and business teams in order to accelerate the technology roadmap for various platforms and products.  


This leader will be accountable to assess resource planning, dependency management and overall business case execution of projects across the Foodbuy IT portfolio in collaboration with business stakeholders.  This role will formalize our project management processes and build out a financial framework for the organization to understand the total cost of ownership across our application portfolio.   


This role reports to the SVP of IT and is a key member of the Systems & Technology Group (STG) organization for Compass Group North America. 


The IT Portfolio Senior Director is responsible for:

  • Building an IT portfolio and project management function focused on accelerating the Foodbuy technology roadmap and detailed plans
  • Formalizing and building project management discipline with standards for on time, on budget, high quality solutions delivery
  • Creating a financial framework to understand our current cost to serve across our applications portfolio including “shadow IT” solutions
  • Leading the operational processes and reviews to demonstrate and measure optimal performance across the IT functions for the Foodbuy business
  • Leading annual IT portfolio and resource planning across business, Foodbuy IT, Compass Group, and broader STG teams to ensure clear prioritizations, funding and execution plans and commitments
  • Assessing key process gaps and solutions to mature the IT service management and operations management functions
  • Leading 3rd party resources and programs to execute the Foodbuy technology roadmap 
  • 15+ years related experience
  • Bachelor’s degree preferred
  • ITIL certification a plus
  • Project Management certification desired
  • Demonstrates knowledge of software development techniques (agile, rapid application development, lean, waterfall, etc.) 
  • Demonstrates general understanding of cloud computing and services, traditional hardware/software platforms
  • Plans and executes system implementations that ensure success and minimize risk of customer impact or system outages.
  • Demonstrates problem solving ability that allows for effective and timely resolution of  issues 
  • Demonstrates knowledge of software development life cycle, modeling of business processes, application design patterns, business /functional documents. 
  • Demonstrates strong financial acumen to manage multiple partners, resources (on/ offshore), programs, planning estimates for options analysis and business case development, and operational budgeting.
Key Accountabilities
  • Builds and leads DevOps organization for Foodbuy LLC digital capabilities that enable channel members to manage spend, drive compliance and easily interact and use Foodbuy services & solutions 
  • Partners with peer group to evolve core capabilities including information and analytics, Supply Chain and eProcurement solutions
  • Leads and develops a diverse group of managers and engineers to excel as a high-performing team focused on delivering a frictionless customer experience
  • Leads using lean principles to drive a culture of experimentation, preventative maintenance and continuous improvement.
  • Able to foster and build strong client and customer relationships across various business units at all levels of the organization
  • Able to influence and negotiate sensitive situations while maintaining and positive environment
  • Driven to achieve organizational goals and outcomes through collaboration and alignment
  • Serves as a change agent and challenges the status quo while respecting the organizational, tribal knowledge 

*Perform other duties as required.

Leadership Essentials
  • Core values: Flexible, optimistic, resourceful, transparent, trusted, tenacious, accountable, & resilient
  • Bias for Action: Speed matters. Many decisions and actions are reversible and do not need exhaustive analysis & study. We value taking calculated risks.
  • Customer centric: Design with the customer at the center and work backwards/ inwards. Make their experience simple and easy.
  • Accountable: Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job.”
  • Dig deep: Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.
  • Think & inspire big: Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.
  • Deliver results: Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and do not compromise. 
  • Be frugal: Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and innovation.  There are no extra points for growing headcount, budget size or fixed expense.
  • Embrace healthy conflict: Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.
  • Simplify: Leaders expect and require innovation from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and so not “re-invent the wheel.” 
  • Hire & develop best talent: Leaders raise the performance bar with every hire and promotion. They recognize people with exceptional talent and willingly move them throughout the organization. Leaders develop leaders and are serious about their role in coaching others.  Our greatest asset is talent.
  • Earn respect & trust: Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing.  They benchmark themselves and their teams against the best.
  • Insist on high standards: Leaders have relentlessly high standards – many people may think these standards are unreasonably high. Leaders are continually raising the bar and driving their teams to deliver high quality products, services and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
  • Stay curious: Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.
  • Seek diverse perspectives: Leaders have good instincts and strong judgement. They seek diverse perspectives and work to disconfirm their beliefs.

Apply to Compass Group today!

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID:  362608

Compass Corporate 



Nearest Major Market: Charlotte

Job Segment: Food Service, Hospitality