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A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.  Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

This position will assist the Compass Group Talent Acquisition - Frontline team with administrative tasks relating to the end-to-end recruitment process for all Compass Group hourly applicants via the MyOpportunity applicant tracking system (Success Factors).


Essential Duties and Responsibilities:

  • Providing coverage on the CGTA Help Desk. This includes:
    • Responding to managers’ e-mails/calls, troubleshooting and providing guidance on MyOpportunity recruiting system and process requirements, policies and procedures.
    • Logging issues, coordination of problem resolution with other working groups and ensuring that appropriate communication, hand-off and follow-through occur.
    • Escalation of issues and trend-reporting.
    • Maintaining and contributing to CGTA Knowledge Base.
    • Creating and maintaining the appropriate documentation, e.g., Manager FAQs, How-to’s, troubleshooting instructions, etc.
  • Providing assisstance for general MyOpportunity administration duties in accordance with the established process standards and requirements, such as: generating and distributing reports, supporting HR Generalists with background check processing follow-ups and exceptions, etc.
  • Building of sustainable relationships – effectively interact and collaborate with customers, team-members and technical teams, and provide back-up coverage and training as required.
  • Completion of other assignments and projects as required by a manager.



  • Computer skills including intermediate level proficiency in MS Word, Excel and PowerPoint (knowledge of SAP/SuccessFactors is a plus).
  • Excellent organizational, communication and relationship management skills


Apply to Compass Group today!

Click here to Learn More about the Compass Story


Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID:  229930

Compass Corporate 



Nearest Major Market: Charlotte

Job Segment: Relationship Manager, Food Service, Customer Service, Hospitality