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VP, Member Solutions

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.  Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

 

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

#Compass_Corporate

Job Summary

Member Solutions IT – Vice President will lead the design, development and daily operations for   “go to market” capabilities and competitive member offerings.  The member model is a growth engine for Foodbuy and requires a strong technology leader focused on the needs of the (3) member channels – Restaurant, Hospitality and Healthcare/ Education.  It will be critical to build a “go to market” IT strategy that brings together information and analytics through Foodbuy.com, Foodbuy Member Portal and Customer Relationship Management capabilities to drive prospect to customer conversions along with integrating competitive member offerings.  Offering expansion include self-service, upsell/ cross sell, interactive dashboards that make doing business with Foodbuy simple and easy.  This leader will be required to drive an agile/ DevOps transformation and migrate capabilities to cloud solutions as part of the overarching digital strategy.  Solutions must be commercial ready with appropriate scale and performance.

This role reports to the SVP of Foodbuy IT and is a key member of the Systems & Technology Group (STG) organization for Compass Group North America. 

Description

The Member/ Channel IT – Vice President is responsible for:

  • Driving a business relevant IT strategy for channel businesses
  • Delivering competitive solutions using agile methodology and DevOps principles in a 24 by 7 operation 
  • Accountable for launching and maintaining sustainable, secure, performant and scalable solutions
  • Assessing acquisition targets and due diligence efforts
  • Serving as the “face of IT” for the CEOs of the Restaurant, Hospitality & Leisure and Healthcare & Education channels
  • Interfacing and partnering with key business stakeholders including Member Experience, Member Success, account management, sales and marketing teams on a daily basis 


Key Accountabilities 

  • Builds and leads DevOps organization for Foodbuy LLC digital capabilities that enable channel members to manage spend, drive compliance and easily interact and use Foodbuy services & solutions 
  • Partners with peer group to evolve core capabilities including information and analytics, Supply Chain and eProcurement solutions
  • Leads and develops a diverse group of managers and engineers to excel as a high-performing team focused on delivering a frictionless customer experience
  • Leads using lean principles to drive a culture of experimentation, preventative maintenance and continuous improvement.
  • Able to foster and build strong client and customer relationships across various business units at all levels of the organization
  • Able to influence and negotiate sensitive situations while maintaining and positive environment
  • Driven to achieve organizational goals and outcomes through collaboration and alignment
  • Serves as a change agent and challenges the status quo while respecting the organizational, tribal knowledge 

*Perform other duties as required.

Leadership Essentials
  • Core values: Flexible, optimistic, resourceful, transparent, trusted, tenacious, accountable, & resilient
  • Bias for Action: Speed matters. Many decisions and actions are reversible and do not need exhaustive analysis & study. We value taking calculated risks.
  • Customer centric: Design with the customer at the center and work backwards/ inwards. Make their experience simple and easy.
  • Accountable: Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job.”
  • Dig deep: Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.
  • Think & inspire big: Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.
  • Deliver results: Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and do not compromise. 
  • Be frugal: Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and innovation.  There are no extra points for growing headcount, budget size or fixed expense.
  • Embrace healthy conflict: Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.
  • Simplify: Leaders expect and require innovation from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and so not “re-invent the wheel.” 
  • Hire & develop best talent: Leaders raise the performance bar with every hire and promotion. They recognize people with exceptional talent and willingly move them throughout the organization. Leaders develop leaders and are serious about their role in coaching others.  Our greatest asset is talent.
  • Earn respect & trust: Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing.  They benchmark themselves and their teams against the best.
  • Insist on high standards: Leaders have relentlessly high standards – many people may think these standards are unreasonably high. Leaders are continually raising the bar and driving their teams to deliver high quality products, services and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
  • Stay curious: Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.
  • Seek diverse perspectives: Leaders have good instincts and strong judgement. They seek diverse perspectives and work to disconfirm their beliefs.
Qualifications

Experience: ~15+ yrs experience

Education: Bachelor degree; Advanced degree a plus

Skills:

  • Demonstrates knowledge of software development techniques (agile, rapid application development, lean, waterfall, etc.) and fluency in software languages and application programming interfaces and frameworks.
  • Demonstrates general understanding of cloud computing and services, traditional hardware/software platforms, including but not limited to operating systems, databases, application servers, web servers and integration technologies.
  • Solid understanding of security principles and data protection practices.
  • Demonstrates understanding of enabling the customer experience(s) so that interactions are easy and simple, including mobile application designs
  • Plans and executes system implementations that ensure success and minimize risk of customer impact or system outages.
  • Demonstrates conceptual knowledge of architecture standards and database and operating systems.
  • Demonstrates problem solving ability that allows for effective and timely resolution of system issues including but not limited to production outages.
  • Analyzes production system operations using tools such as monitoring, capacity analysis and outage root cause analysis to drive continuous improvement in system stability and performance.
  • Demonstrates knowledge of software development life cycle, modeling of business processes, application design patterns, business /functional documents. 
  • Demonstrates strong financial acumen to manage multiple partners, resources (on/ offshore), programs, planning estimates for options analysis and business case development, and operational budgeting.
  • Schedule and oversee regular (at least annually) disaster recovery testing of all customer facing systems
  • Manage IT vendor/supplier relationships

Apply to Compass Group today!

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID:  323862

Compass Corporate 

MATTHEW HELIKSON 

SALARIED EXEMPT 


Nearest Major Market: Charlotte

Job Segment: Relationship Manager, Food Service, Customer Service, Hospitality