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Keywords: Customer Service Manager, CSM, Office Coffee, Key Account Manager, Client Services Manager, Account Coordinator   



*Must have people management skills, customer interactions driven through email / phone and direct client interaction experience.  


If you have a positive attitude and a love for learning, you may be interested in joining our team.


We are Tradecraft Outfitters. Leaders in delivering transformative craft coffee and tea experiences to restaurants, hotels, cafes, specialty grocers, foodservice operators, and offices. We bring choice and create experiences in the craft coffee and tea space by working with the best roasters and tea companies to deliver quality, innovation, performance and dependability. We value authenticity, local culture, people, craft, kindness and the inherent beauty of coffee and tea.


We are a one-stop solution providing craft coffee and tea with the equipment, training, service and accessories needed to deliver memorable experiences.

Full time associates at Tradecraft are offered many fantastic benefits such as:

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits
  • Wellness Program
  • Employee Assistance Program
  • Life Insurance for Associates and Eligible Dependents
  • Short Term Disability (STD) and Long Term Disability (LTD)
  • Accidental Death & Dismemberment (AD&D) Insurance
  • Discount Marketplace
  • And other voluntary benefits

Job Summary

As the Solutions Strategist, you are a detail oriented professional who utilizes proactive management, continued service improvement, strong thought leadership, and delivers superior customer satisfaction through high-touch customer relationship management. It is integral that this individual provide big picture input by evaluating emerging technology, making strategic recommendations and developing proactive solutions for introduction into the department.

You get:

  • To work with our fantastic customers
  • To contribute to building of a craft coffee company in fast, growth phase
  • Incredible opportunities for career growth and mobility within the company
  • To enjoy an informal dress code balanced by a passionate, innovative and driven team
  • And did I say, exceptional coffee and artisan products

Must haves we are looking for

  • 5+ years experience in customer service; prefer experience in phone and email interactions
  • Strong ownership and proven proactive management
  • Technologically savvy

We also prefer you have

  • Knowledge and/or previous experience in the specialty coffee industry

Why work for Tradecraft?

Because we want to work with great people like you - people passionate about fantastic coffee and tea. Do you remember when coffee used to be just a cup of coffee? Today coffee and tea drinks are about expression and the delivery of experience. We are leaders in delivering transformative craft coffee and tea experiences to businesses (think hotels, cafes, restaurants, offices).

Craft coffee is about craftsmanship - the application of professional skill and manual precision - through all stages of production from farm to cup. We are a one-stop solution providing the artisan products with the equipment, training, service and accessories needed to deliver well crafted, memorable experiences. 






About Compass Group: Achieving leadership in the foodservice industry


Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

Req ID: 233537 



Nearest Major Market: Chicago

Job Segment: Service Manager, Relationship Manager, Food Service, Customer Service, Hospitality