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ACCOUNT COORDINATOR

Division: Best Vendors

Website: http://www.bestvendors.com/

 

*Recent college grads welcome to apply!

 

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.  Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

This purpose of this position is to provide support to Client Managers for program projects and client initiatives, escalated service calls, ongoing client management and manage lower-volume clients. This position allows the Client Managers to be more proactive and build and sustain their client relationships, and handle larger pieces of business.  This position works closely with Client Managers and Operations to facilitate work flow, and assists with execution of projects and new client programs to ensure successful and timely implementation.  Involves direct client relationship support of other’s clients, and direct client management of assigned clients.

 

  • Act as first level escalation for the customer service team on unresolved client issues, by communicating with client contact, Field Support Specialist, and/or Field Support Partner
  • Manage, communicate and resolve issues such as installation delays, service problems, pricing or rate issues, etc., that may occur
  • Resolve disputes between client locations and vendors by working with internal team members
  • Manage projects such as new store openings, new client rollouts, client requests (i.e. technology, healthy, green initiatives) and existing client program changes to ensure deadlines are met
  • Evaluate project deliverables to ensure client acceptance
  • Identify and communicate as necessary issues such as project delays, installation delays, service problems, pricing or rate issues, and other problems that Client Managers need awareness of
  • Discuss project status, completion, success metrics, issues, client and team satisfaction during internal meetings (scheduled and ad hoc)
  • Communicate the client’s expectations to operations and customer service
  • Determine internal resource requirements of projects based upon project needs
  • Communicate directly with client contact regarding status, issues, delays, questions, etc. 
  • Establish and communicate a usable and well-communicated schedule
  • Provide project status summary reports and updates to Client Managers and other team members
  • Track and report on percentage complete, project metrics and issues
  • Keep an accurate risk tracking document (i.e. issues/barriers to completion/road blocks)
  • Communicate effectively with Operations Team to discuss alternative options/solutions
  • Manage assigned lower-volume clients and build client relationships
    • Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and Best Vendors financial performance.
    • Build, maintain and sustain relationships with assigned clients

Apply to Compass Group today!

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID:  231851

Compass Corporate 

JOANNA L GAMMON 

SALARIED EXEMPT 


Nearest Major Market: Minneapolis

Job Segment: Food Service, Hospitality